Claims Supervisor - Catastrophe

Position Summary:

As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting. This role engages directly with partners in the oversight of Functional and Team Leads for maintaining best practices, response logistics, facilitation of ongoing training, quality assurance and operational management.

Essential Functions:

• Claims Supervisor works closely with Claims leadership and supports the coordination of aspects of catastrophe responses such as CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management.

• Provides consistent high-quality training to partners, provides feedback for performance trends and metrics.

• Participates in off-season training and logistical planning with external adjusting firms and vendors.

• Supports catastrophe claims process design, testing and implementation.

• Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination.

• Evaluates large and complex claims.

• Addresses file escalations and complex claim situations.

• Effectively manages loss costs and claim expenses.

• Maintains and ensures partner firm’s compliance with the claim handling guidelines.

• Participates in files reviews and supports the Quality Management program.

• Conducts regular reviews of reserves, along with a routine reserve reconciliation as needed.

• Travel may be a part of this role to support catastrophe response as well as to attend key internal and vendor meetings.

• Extended hours and weekend support during catastrophe event may be required.

• Support daily claims team when needed.

Why Windward Risk Managers:

• Windward Risk Managers is proud to be recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies

• 100% employer paid health insurance for employees

• Up to 6% 401(k) match with immediate vesting

• Long-term and short-term disability insurance

• 3 weeks PTO to start + generous paid holidays

• Tuition reimbursement and continuing education support

• Collaborative and growth focused culture