Client Implementation Manager
- Compensation
- Not disclosed
- Location
- London, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 10+ years
- Category
- Customer success
- Posted
Skills
Nice to have
- • Direct experience with payments rails, card schemes (Visa, Mastercard), BIN sponsorship, digital wallet provisioning (Apple Pay, Google Pay), or card processor platforms such as Marqeta.
- • Experience standing up an implementation function or delivery playbook from scratch.
- • Exposure to regulated environments - FCA, EMI, banking partner governance - and the constraints they bring to release windows and change management.
- • Formal project or programme certifications (PMP, PRINCE2, ITIL) - useful context but secondary to how you actually operate.
- • Hands-on with Jira, Confluence, Rootly, Datadog, or equivalent modern delivery and observability tooling.
Full description
About the Role
We are building out our Client Implementation function and hiring two Client Implementation Managers to own the post-sale technical delivery experience end-to-end - from contract signature through integration, UAT, go-live and into steady-state BAU.
This is not a coordination role. You will be the technically credible face of Hyperlayer's delivery to Tier 1 financial institutions - expected to lead technical discussions, challenge engineering plans constructively, and hold your own in rooms with senior client architects, integration engineers, and operations leads.
You will join at the formation of the function, shape how we implement clients at scale, and work closely with our internal Tech Delivery and Engineering teams. If you thrive on complexity, move fast, and can build structure where none yet exists - this is the role.
What You'll Do
Client Delivery Ownership
- Own end-to-end delivery of client implementations - kick-off, technical integration, UAT, go-live, and handover to BAU - across multiple concurrent programmes.
- Act as primary point of contact for client technical and operational stakeholders at Tier 1 institutions, translating complex requirements into clear internal deliverables.
- Build trusted-advisor relationships with client tech leads, integration engineers, and operations counterparts - credible enough to push back on unrealistic asks and pragmatic enough to find a path through.
- Support pre-sales activity where needed - scoping calls, technical Q&A, and implementation timelines for prospective clients.
Technical Leadership
- Lead technical discovery and integration planning sessions with client engineering teams, covering API integration patterns, authentication, data flows, and environment sequencing.
- Review and interrogate API specifications, integration designs, and release dependencies - identifying gaps and risks before they become problems.
- Coordinate releases with our internal Tech Delivery and Engineering teams, sequencing client-impacting changes and ensuring nothing reaches a client before it is ready.
- Apply working knowledge of cloud infrastructure (AWS, GCP or Azure), containerised services, and API-driven integration to hold technically credible conversations with both client and internal engineering teams.
- Leverage AI tooling actively in your day-to-day delivery - whether for status synthesis, risk analysis, documentation generation, or client communication - and contribute to how we embed AI into our implementation practice as we scale.
Governance & Programme Discipline
- Run disciplined project governance across all active engagements: RAID logs, status reporting, change control, scope management, and escalation paths.