Ardenwell Home Care
Client Intake Coordinator
- Compensation
- Not disclosed
- Location
- Houston, TX
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- Administration
- Posted
Skills
Must have
- Must be at least 18 years of age.
- Authorized to work in the United States.
- High school diploma or GED.
- Previous experience in home care, healthcare, senior services, customer service, social services, client relations, or a related field.
- Able to pass a criminal background check in accordance with Texas Health and Human Services requirements.
- Able to successfully complete all pre-employment screening required by Ardenwell Home Care.
- Valid driver's license, reliable transportation, and proof of current automobile insurance.
- Ability to travel throughout Ardenwell Home Care's service area for accepted assignments.
- Strong communication, interpersonal, organizational, and customer service skills.
- Ability to work independently, gather detailed information, and complete documentation accurately.
- Basic computer and smartphone proficiency.
- Professional appearance and demeanor.
- Ability to maintain client confidentiality and handle sensitive information appropriately.
Nice to have
- Experience with client intake, admissions, assessments, service planning, or care coordination.
- Previous home care, caregiving, CNA, PCA, or similar experience.
- Experience working with seniors, individuals with disabilities, or their families.
- Experience with community outreach, senior expos, health fairs, or marketing events.
- Familiarity with electronic documentation or home care management software.
- CPR and First Aid certification.
Full description
As a Client Intake Coordinator, you will help welcome new clients to Ardenwell Home Care by completing in-home intake assessments, identifying care needs and potential safety concerns, developing individualized service plans, reviewing intake paperwork, and helping clients and families understand available services and associated costs. You may also have opportunities to represent Ardenwell at community events and assist with caregiver shifts when needed and based on your availability. This is a PRN/Part-Time W-2 position with no guaranteed hours or assignments. Work will be offered on an as-needed basis, and you may accept or decline assignments based on your availability.
Essential Responsibilities
- Complete in-home intake and admissions assessments for new clients when assignments are offered and accepted.
- Meet with clients and families to assess care needs, routines, preferences, goals, and requested services.
- Conduct a basic walkthrough of the home to identify potential fall hazards, accessibility concerns, or other factors that may affect the safe delivery of services.
- Develop individualized service plans based on the client's assessed needs, preferences, and authorized services.
- Review required intake paperwork, client rights and responsibilities, agency policies, service expectations, and other admission information with clients or their authorized representatives.
- Review approved services and rates with clients and families and refer questions involving pricing exceptions, contracts, or billing concerns to agency leadership.
- Obtain required signatures and ensure intake documentation is complete, accurate, and submitted to the agency in a timely manner.
- Communicate relevant client needs, concerns, preferences, and other information to agency leadership to support a smooth start of care and appropriate caregiver matching.
- Provide clients and families with a professional, compassionate, and welcoming experience while representing Ardenwell Home Care.
- Assist with senior expos, health fairs, community events, and other marketing or outreach activities when opportunities are available and accepted.
- Represent Ardenwell professionally when interacting with prospective clients, families, healthcare professionals, community organizations, and potential referral sources.
- Accept optional caregiver shifts when offered and based on availability, providing direct non-medical care in accordance with the client's service plan and agency policies.
- Maintain client privacy and confidentiality in accordance with HIPAA and agency standards.
- Assist with other intake, client service, outreach, or operational duties as needed and based on availability.
QualificationsRequired
- Must be at least 18 years of age.