Client Onboarding Specialist
- Compensation
- Not disclosed
- Location
- Joplin, MO, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Customer success
- Posted
Must have
- Excellent verbal communication skills with a professional and confident phone presence.
- Ability to guide conversations, ask thoughtful questions, and build trust quickly.
- Strong interpersonal skills and a genuine desire to help others.
- Exceptional attention to detail and organizational skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency with Microsoft Office applications and computer-based systems.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to have
- Experience in customer service, client intake, call center operations, sales, healthcare, insurance, legal services, or account management.
- Experience using CRM, client management, or case management software.
- Experience working with sensitive or confidential information.
Full description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Location: (Hybrid/Remote)Schedule: Monday–Friday | 8:00 AM – 5:00 PM CST
Employment Type: Full-Time
Be the First Step in Helping Someone Change Their Life
At Parmele Disability Advocates, we help individuals navigate the Social Security Disability and Veterans Disability claims process during some of the most challenging periods of their lives. The first conversation a potential client has with our firm matters—and as a Client Onboarding Specialist, you'll play a critical role in making that experience welcoming, informative, and supportive.
If you're someone who enjoys connecting with people, building trust quickly, and helping others feel heard and understood, this could be the perfect opportunity for you.
**Why Join Parmele Disability Advocates?
At Parmele, our work changes lives. Our team has helped more than 61,000 individuals obtain the disability benefits they deserve, supported by more than 150 years of combined disability advocacy experience.
From our beginnings as a two-person startup, we have grown into a team of more than 150 employees serving clients across Missouri, Kansas, Arkansas, Oklahoma, and throughout the country.
We believe our people are our greatest strength and are proud to offer:
- Meaningful work that positively impacts clients and families
- A supportive, collaborative team environment
- Opportunities for growth and career advancement
- Ongoing training and professional development
- Employee recognition programs and company events
- The stability of an established and growing organization
About the Role
As a Client Onboarding Specialist, you will serve as one of the first points of contact for individuals seeking assistance with Social Security Disability (SSDI) and Veterans Affairs (VA) disability claims.
This role combines customer service, relationship building, and administrative support. You'll help prospective clients understand our services, gather important information, and guide them through the next steps in the intake process.
The ideal candidate is empathetic, organized, and confident communicating with people from all walks of life.