Client Relations & Business Development

BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions, drive new business growth, and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service, strategic marketing, business development, and the management of events and membership programs to support our expanding network.

Responsibilities

• *Client Relationship Management*

• Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.

• Serve as the central contact point, ensuring all inquiries are addressed with promptness and professionalism.

• Resolve issues and complaints through empathetic listening, sound judgment, and a focus on practical solutions.

• Maintain precise client databases, monitor interaction histories, and pinpoint strategies to enhance satisfaction and retention rates.

• *Memberships, Renewals & Retention*

• Oversee the complete membership lifecycle, from initial onboarding through active engagement and contract renewal.

• Execute timely renewal notifications, follow-up sequences, and targeted retention initiatives.

• Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.

• Clearly articulate the value proposition of BPIC Network's certification and membership offerings to all stakeholders.

• *Business Development*

• Generate and nurture a robust pipeline of potential clients, new members, and strategic alliances.

• Conduct research on target entities, identify key decision-makers, and devise customized outreach strategies.

• Lead initial discovery meetings, effectively communicate BPIC Network's value, and convert prospects into long-term partners.

• Collaborate with leadership on proposals, partnership structures, and commercial negotiations to achieve growth objectives.

• *Events & Community Engagement*

• Orchestrate member events, roundtables, networking gatherings, and client meetings from conceptualization through post-event follow-up.

• Coordinate logistics including invitations, registrations, speaker management, venue selection, supplier engagement, and attendee communication.

• Represent the organization professionally at all events and facilitate valuable networking introductions.