Client Relationship Manager

Our Company

Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!

Your Role

We are looking for a Junior Key Account Executive to support our Regional Key Account Manager in managing and growing our key client relationships. In this role, you will focus on assisting with account planning, organizing client visits, tracking follow-ups, and maintaining accurate CRM data.

This is an excellent opportunity to develop your account management skills within a supportive environment, learn from experienced mentors, and contribute meaningfully to our customer success initiatives.

Your Impact

• Develop a thorough understanding of key clients' needs and maximize annual revenues from assigned accounts for equipment, networks and services, in line with their annual budget and company seasonality. You will visit 100% of customer sites in the designated accounts

• Deliver an exceptional customer experience. This entails developing strong relationships with key stakeholders to enhance sales and customer retention, also managing cooperative relationships within the Technogym internal team – specifically sales support, logistics, after sales and accounts

• Improve P&L and debtor days of each account. Be prepared to advise clients on funding solutions to finance projects and, internally, to provide timely, reliable and structured Forecasts and Pipeline Management to Sales Managers and HQs

• Salesforce Support: Manage data entry, updates, and reporting in our CRM to maintain clean, up-to-date information for all client interactions.

• Client Visit Planning: Help organize and schedule customer visits in coordination with the Regional Key Account Manager, preparing briefing notes and tracking outcomes.

• Customer Follow-Ups: Assist in follow-up communication with customers, tracking responses and providing support to ensure timely issue resolution.

• Market Awareness: Stay informed on trends within the fitness and wellness industry, assisting in identifying potential opportunities within key accounts.

• Reporting: Contribute to monthly and quarterly sales reports, assisting in performance tracking and strategic planning.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• 1-2 years of experience in a sales support or customer service role, ideally in a B2B environment.

• Basic knowledge of CRM systems (Salesforce preferred) and a willingness to learn.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• A proactive approach, with a positive, team-oriented attitude.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true