Strong stakeholder management and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with legal, regulatory, investigation, or government-related matters.
Excellent written and verbal communication skills.
Nice to have
Experience supporting Australian legal, regulatory, or investigation, public enquiry matters.
Knowledge of eDiscovery workflows and industry best practices and working across global teams
Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.
Full description
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:Location: Epiq, Australia
Department: Client Services
Contract Term: Six-month contractor engagement
The contractor will provide dedicated project management capacity for the Australian portfolio during a period of increased activity and complex matter support.
The role requires availability to commence promptly and contribute with accelerated ramp-up, working closely with APAC and global delivery teams.
Performance and ongoing business requirements will be reviewed during the engagement; any extension beyond six months will be subject to portfolio demand.
About the Role
We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.
A successful candidate will:
Deliver Australian client projects on time and within budget.
Maintain high client satisfaction and retention.
Successfully manage multiple concurrent matters with minimal escalation.
Drive operational excellence and strong performance.
Build trusted relationships with key Australian clients and stakeholders.
Serve as the primary day-to-day contact for assigned Australian clients and matters.
Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
Proactively manage client expectations, risks, escalations, and changing requirements.
Project Delivery
Manage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
Client Services Project Manager - Australia (Dedicated Australia Portfolio) at Epiq Systems (Remote) — aijobsearch
Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
Develop and maintain project plans, timelines, status reports, and risk registers.
Monitor project progress and ensure adherence to agreed service levels and deadlines.
Drive successful completion of project milestones and deliverables.
eDiscovery & Data Management
Work closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
Understand eDiscovery best practices and assist clients with workflow recommendations.
Review project specifications and ensure deliverables meet client requirements.
Assist clients with platform usage, reporting, and workflow optimization.
Stakeholder Coordination
Work closely with Operations, Review Management, Technical Services, and Account Management teams.
Participate in client service reviews and post-project lessons learned sessions.
Support weekend and after-hours coverage requirements when necessary for critical Australian matters.
Risk & Escalation Management
Identify project risks early and implement mitigation plans.
Escalate issues appropriately while driving ownership toward resolution.
Maintain high standards of quality control and client satisfaction.
Required Qualifications
5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
Strong stakeholder management and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with legal, regulatory, investigation, or government-related matters.
Excellent written and verbal communication skills.
Preferred Qualifications
Experience supporting Australian legal, regulatory, or investigation, public enquiry matters.
Knowledge of eDiscovery workflows and industry best practices and working across global teams
Experience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.
Epiq Leadership CompassBuilds Talented Teams
Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagement
Build a strong talent pipeline
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.