Client Servicing Manager - ITP Live Beirut
- Compensation
- Not disclosed
- Location
- Beirut, LB
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Proven experience in client servicing, campaign management, influencer marketing, social media or a related role.
- Previous experience managing influencer marketing campaigns from brief through execution and reporting.
- Strong client-facing experience with excellent communication and stakeholder management skills.
- Strong understanding of influencer marketing and the wider digital and social media landscape.
- Expert knowledge of TikTok, Instagram, YouTube, Snapchat and other relevant social media platforms, as required in the existing role.
- Strong understanding of creator content and the ability to assess whether content meets a client brief and campaign requirements.
- Excellent project management, organisational and planning skills with the ability to manage multiple campaigns simultaneously.
- Strong attention to detail and the ability to work effectively in a fast-paced environment with changing priorities.
- Solution-driven mindset with strong problem-solving and decision-making abilities.
- Excellent written and verbal communication skills.
- Experience working with contracts, campaign scopes and agreed influencer deliverables.
- Experience with campaign analytics, insights and reporting.
- Comfortable communicating with clients, senior stakeholders and high-profile creators.
- Ability to remain calm and solutions-focused when managing tight deadlines, last-minute changes or execution challenges.
- Fluent in Arabic and English, written and spoken.
- Degree in marketing, advertising, communications or a related field preferred.
Full description
About ITP Media Group & ITP Live
ITP Media Group reaches audiences across the Middle East and beyond through its leading websites, social media platforms, events, conferences, award ceremonies, magazines, books and specialist businesses.
ITP Live is ITP Media Group’s influencer marketing and talent agency, working with leading regional and global content creators and partnering with brands to deliver strategic, creative and effective influencer marketing campaigns. The original role is positioned around executing campaigns and partnerships for regional and international brands while ensuring a high standard of client satisfaction.
We are looking for a Client Servicing Manager to join our team.
Role Overview
The Client Servicing Manager is responsible for the end-to-end execution and delivery of influencer marketing campaigns across ITP Live’s portfolio of regional and international clients.
Acting as the central point of contact between the client, creators and internal teams, the Client Servicing Manager takes ownership of campaigns from the point of confirmation through to completion and reporting, ensuring every element is delivered accurately, efficiently and to the highest standard.
The role requires strong project management, client servicing and influencer marketing expertise. You will be responsible for translating client briefs into clear execution plans, managing creators and deliverables, overseeing content development and approvals, maintaining timelines and budgets, resolving issues, coordinating all campaign requirements and keeping clients informed throughout the process.
Beyond simply coordinating deliverables, the Client Servicing Manager is accountable for the overall quality of campaign execution and the client experience throughout delivery. You will need to anticipate challenges, manage multiple stakeholders and campaigns simultaneously, provide solutions quickly and ensure that the final output meets both the client brief and ITP Live’s standards.
From influencer content and product seeding to events, shoots and larger integrated activations, you will oversee a diverse range of campaign formats and ensure seamless execution from start to finish. This expands on the original JD's focus on timelines, product delivery, content direction, budget, quality and client satisfaction.
Key ResponsibilitiesCampaign Management & Execution
- Take ownership of influencer campaigns from confirmation and handover through to final delivery, reporting and campaign closure.
- Review client briefs and ensure all campaign requirements, objectives, deliverables, timelines and expectations are clearly understood before execution begins.
- Develop and maintain detailed campaign timelines, trackers and execution plans across all assigned projects.