Client Success Director – Healthcare & Life Sciences
- Compensation
- Not disclosed
- Location
- New York, New York, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 10+ years
- Category
- Customer success
- Posted
Skills
Must have
- 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients.
- 10+ years of consulting experience in healthcare and life sciences.
- 10+ years leading AI initiatives, including GenAI, for large enterprise clients.
- Technical Knowledge: Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery.
- Commercial Judgment: Proven ability to connect client challenges directly to business outcomes.
- Executive Presence: Experience engaging senior executives (CIO, SVP, VP) in strategic, high-level discussions.
- Leadership: Demonstrated ability to lead large, cross-functional teams through influence.
- Agility: Comfortable operating in ambiguous, fast-moving, and dynamic environments.
- Communication: Exceptional written and verbal communication skills; hands-on experience developing proposals and executive-level client presentations.
- Mindset: A strong willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities.
Full description
Job Title: Client Success Director – Healthcare & Life SciencesLocations: Multiple locations based on client demand, including New York City, New Jersey, Boston, and Maryland.
Work Arrangement: Onsite. This role requires an onsite presence at our company offices and/or client sites, based on the engagement.
Sponsorship: This position is not eligible for Immigration Sponsorship at this time.
Role Overview
As a Client Success Principal in the Healthcare & Life Sciences (HLS) practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring our team consistently delivers at the highest standard.** Join our client’s team and shape the future of Pharma & Life Sciences through groundbreaking technology solutions!
Key Responsibilities**
- Account Growth & Revenue: Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue.
- AI Initiative Leadership: Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions.
- Cross-Functional Collaboration: Partner closely with the Global Pharma Practice Head and global delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics.
- Client Satisfaction: Ensure strong client outcomes and satisfaction, targeting an NPS of 70+.
- Relationship Management: Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments.
- Strategic Planning: Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans.
- Portfolio Representation: Represent our full portfolio across AI, engineering, design, behavioral science, and pharma analytics.
- Financial Health: Manage account economics, including utilization, margins, and delivery health.
- Commercial Execution: Drive proposals, client presentations, and commercial discussions in support of new and expanded work.