Client Success Partner-Senior Manager/Deputy General Manager-Bangalore
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Customer success
- Posted
Skills
Must have
- You hold an Engineering degree and have 6 to 8 years of relevant professional experience.
- You have at least 4 years of sales and pre-sales experience within the telecommunications or IT industry, particularly networking.
- You have extensive knowledge of enterprise networking technologies, including SD-WAN, SD-LAN, SASE, MPLS, internet, TCP/IP, routing and switching.
- You can engage professionally and empathetically with customer stakeholders at mid-management levels, taking ownership of issues and building effective working relationships.
- You have experience identifying enterprise requirements and developing creative, customer-centric solutions within an international context.
- You have experience positioning global products and services and developing customer relationships that support long-term engagement.
- You can develop effective proposals that articulate customer needs, solutions, benefits and value while considering project costs and profitability.
- Knowledge of mobile and fixed-data application development and operations, together with a technical sales background, is desirable.
- You have excellent verbal and written communication and presentation skills.
Full description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Customer Success Partner to support Global Account Managers in developing deeper engagement with selected Global System Integrator accounts across India and the Middle East.
Based at VOIS in India, you will help customers understand the Vodafone Business International global product portfolio, lead technical and solution engagement during the sales stage, support end-to-end sales governance and contribute to an outstanding customer experience. You will work closely with customer influencers and decision-makers while building effective internal networks to support opportunity progression and customer outcomes.
The role requires 6 to 8 years of professional experience, including at least 4 years of sales and pre-sales experience within telecommunications or IT networking. It may also require occasional travel within India for in-person customer engagement.
Key performance indicators include supporting €20 million of new pipeline annually, contributing to €3 million per year in converted opportunities and supporting a customer NPS target of 8.5/10.
What you’ll do
- Understand the Global Account Plan and execute the agreed strategy to help secure new opportunities in the marketplace.
- Develop an understanding of customer buying centres to appropriately target activities and messaging for Global Enterprise products and solutions.
- Lead technical and solution discussions with customer influencers and decision-makers during the sales stage, applying knowledge of relevant technologies and competitive offerings.
- Follow the internal sales governance framework and support timely approvals of key sales deliverables across relevant products and services.