Client Success Specialist
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Customer success
- Posted
Skills
Must have
- 3–5 years of project management, agency, and/or relevant experience.
- Experience managing software development projects and coordinating work across designers, developers, and stakeholders.
- Excellent written and verbal communication.
- Strong ability to track, document, and report on project status.
- Confident running meetings, leading discussions, and demoing progress.
- Comfortable managing multiple workstreams simultaneously.
- Organized, proactive, and calm under pressure.
- Strong judgment around resourcing, knowing when to shift people and when stability matters more.
- Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase.
- Natural relationship-builder who enjoys helping clients succeed.
- Ability to motivate without micromanaging.
- Empathy for both clients and technical teams.
- Comfort operating in ambiguity and helping others find clarity.
- Working knowledge of the Software Development Lifecycle (SDLC).
- Experience gathering, documenting, and managing project requirements.
- Experience using project and delivery management tools such as Jira, Azure DevOps, Asana, Monday.com, ClickUp, Wrike, Microsoft Planner, Smartsheet, or similar platforms.
- Enjoys being at the center of complex work
- Thinks in outcomes, not just tasks
- Has worked closely with designers and developers
- Takes pride in making clients feel supported and teams feel empowered
- Has some technical and/or design skills / background
Nice to have
- Experience managing software development projects with a strong systems integration focus.
- Understanding of APIs, middleware, and system-to-system integrations.
- Familiarity with data schemas, data mapping, and data transformation concepts.
- Experience creating or working from Technical Requirements Documents (TRDs), Functional Requirements Documents (FRDs), and similar technical documentation.
- Daily use of Jira, Azure DevOps, or comparable SDLC management tools.
- PMP certification.
- Background working with custom software development teams, digital agencies, or technology consulting firms.
- Technical or design background that enables effective collaboration with developers and designers.
Full description
Client Success Specialist NOW HIRING for our next GeT Aboard Class!
Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience - an energizing in-person summit at our North Little Rock corporate headquarters where you’ll meet the team, dive into our culture, and gain the tools to thrive. Attendance is required - but we think you’ll agree it feels more like a launch party than training.
Additional Information
Hiring Process: An on-site interview at either our North Little Rock, AR or our Phoenix, AZ office location is a required step in the hiring process for all ATG opportunities.
About Us
ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge.
Job SummaryLocation: Offices in North Little Rock, AR, and Phoenix, AZ. Open to remote in AR, LA, TX, OK, MO, TN, GA, and FL.
The Client Success Specialist is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people.
You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction.
What You’ll Do Client Leadership & Relationship Management
- Serve as the primary point of contact for assigned clients
- Run client calls, planning sessions, and product update demos
- Build trust through clarity, follow-through, and thoughtful guidance
- Communicate with Clients through email, virtual meetings, and in person (if required)
- Identify opportunities to add value, expand scope, or shape future phases of work
Delivery & Coordination
- Coordinate work across design, development, and strategy teams
- Manage timelines, budgets, and priorities across multiple active projects
- Remove blockers by asking the right questions and bringing in the right people at the right time
- Ensure work stays aligned with client goals, not just task completion