asuresoftware
Client Success Specialist
- Compensation
- Not disclosed
- Location
- Tampa, Florida, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Customer success
- Posted
Skills
Must have
- Bachelor’s Degree (B.A.) from four-year college or university, and five or more years of human resources experience and/or training; or equivalent combination of education and experience.
- Professional Human Resource Certification (PHR or SPHR) or other HR certification required.
- Excellent and detailed knowledge of local, state, and federal employment law and accepted human resources practices. Ability to research human resources issues to answer client questions.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and apply a wide variety of technical information and to deal with multiple abstract and con
- Ability to take a client relationship approach to client interactions and to focus on maintaining and expanding client involvement within Asure’s scope of service.
- Ability to respond professionally to a wide variety of human resource inquires and situations that may arise in the client setting while quickly adapting to a variety of client styles and cultures.
- Initiative, good judgment, and a high standard of professional business ethics. Professional manner required in appearance, speech, and presentation of self and developed materials.
- Ability to maintain highly confidential information received from clients and Asure.
- Excellent client management skills. Ability to balance the management of client expectations with the provision of excellent and timely customer service.
- Excellent communication skills (written, oral, and presentation) with the ability to adapt communications to instruct and/or persuade.
- Ability to work as part of a team, by contributing and accepting assistance when needed.
- Ability to effectively document client interactions.
- Ability to handle frequent interruptions from clients and co-workers.
- Highly organized, exercising independent judgment and discretion. Ability to work independently with a minimum level of supervision.
- Computer literacy, excellent MS Office Skills, SalesForce, Teams, RingCentral, salary bench marking technology and close attention to detail.
- Experience with workplace investigations, employee relations, training and creating HR policies and procedures.
- Bi-lingual English/Spanish written and oral strongly preferred
Full description
Who we are
Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.
How you will contribute
- Manages the HR function for clients maintaining the parameters of the contract.
- Provides strategic guidance to clients via virtual meetings and occasionally visits in person to ensure client satisfaction and retention. Establishes and drives human resource priorities; ensures key HR issues are addressed.
- Interfaces with clients to understand their overall objectives and requirements. For each client, prepares and maintains a plan to identify short- and long-term goals and how to meet them within Asure’s scope of service. Reports progress on these goals to the client on a weekly basis.
- Identifies compliance requirements affecting Human Resource functions and, working with the HR Consulting team, ensures policies, procedures, and reporting systems are in place.
- Serves as primary point of contact for contract renewal and fulfillment issues.
- Creates and conducts training on HR topics for clients.
- Proactively promotes Asure services and offers appropriate additional services as needed such as Asure payroll, benefits and payroll administration and COBRA.
- Attends client management meetings virtually on a consistent basis.
- Organizes and performs client on-site HR functions (e.g., training, investigations, and new employee orientations) and addresses immediate needs while on-site (client may chose virtual).
- Establishes solid relationships with key contacts and managers at each client and proactively create a strategic HR plan.
- Oversee recruitment efforts such as ad creation, placement, creating compliant questions and working with outside recruitment agencies.
- Develops and maintains subject matter expertise in functional human resources topics.
- Contributes proactively to Asure process improvement.
- Communicates and works effectively with the HR Consulting team to keep everyone abreast of clients’ HR and other internal issues. Communicates and works effectively with other ASURE staff members as needed.