Client Success Specialist - Oracle Health
- Compensation
- Not disclosed
- Location
- India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 7+ years
- Category
- Customer success
- Posted
Skills
Must have
- Bachelor’s degree or equivalent relevant work experience
- 7+ years of experience in customer success, account management, consulting, implementation, healthcare technology, enterprise applications, or a related field
- Strong customer-facing, stakeholder management, communication, and presentation skills
- Ability to translate customer objectives into clear success plans and coordinated action
Nice to have
- Experience in a client-facing customer success, implementation, consulting, or relationship-management role
- Experience in healthcare technology, healthcare operations, or digital health transformation
- Knowledge of Oracle Health solutions and healthcare workflows
- Experience with Oracle Fusion Cloud Applications, such as ERP, EPM, HCM, SCM, Procurement, Analytics, or Oracle Integration
- Understanding of cloud/SaaS operating models, enterprise integrations, technical architectures, and business-process optimization
- Ability to manage complex customers, identify risks, and build trusted executive relationships
Full description
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
We are seeking a Customer Success Manager to oversee a portfolio of customers using Oracle Health and Oracle Fusion Cloud Applications. The role focuses on helping customers improve adoption, realize measurable value, achieve successful renewals, and advance their clinical, operational, financial, and enterprise transformation goals.
How Success Is Measured
- Customer success plan quality and execution
- Adoption, value realization, and customer satisfaction
- Referenceability and customer success stories
- ARR retention, growth, and contract renewals
- Code currency and service health
- Customer KPI performance and sales leads generated
Basic Qualifications
- Bachelor’s degree or equivalent relevant work experience
- 7+ years of experience in customer success, account management, consulting, implementation, healthcare technology, enterprise applications, or a related field
- Strong customer-facing, stakeholder management, communication, and presentation skills
- Ability to translate customer objectives into clear success plans and coordinated action
Preferred Qualifications
- Experience in a client-facing customer success, implementation, consulting, or relationship-management role
- Experience in healthcare technology, healthcare operations, or digital health transformation
- Knowledge of Oracle Health solutions and healthcare workflows
- Experience with Oracle Fusion Cloud Applications, such as ERP, EPM, HCM, SCM, Procurement, Analytics, or Oracle Integration
- Understanding of cloud/SaaS operating models, enterprise integrations, technical architectures, and business-process optimization
- Ability to manage complex customers, identify risks, and build trusted executive relationships
What You Will Do
The Customer Success Manager (CSM) owns the customer experience throughout the lifecycle and acts as a trusted advisor to customer executives, business leaders, and IT teams. The CSM coordinates Oracle stakeholders to help customers maximize the value of Oracle Health and Fusion Cloud solutions, including ERP, EPM, HCM, SCM, Procurement, and Analytics, as relevant to the account.
Key responsibilities include:
- Develop and execute customer success plans aligned to business priorities, adoption goals, and measurable outcomes.