Client Support and Policy Solutions Advisor

Job Description

Help people protect what matters — and get paid well to do it.

Jayne Young Allstate in Nixa, MO is hiring a Client Support and Policy Solutions Advisor. You’ll be the friendly first stop for our clients: answer questions, fix policy and billing issues, help with claims, and make sure people feel taken care of. You’ll work side-by-side with our sales team so clients get the right coverage and stick with us.

No insurance experience required. We’d rather train the right person our way. A Missouri P&C license is required for the role — if you don’t have one yet, we’ll show you exactly how to get it (usually 1–2 weeks).

This is a full-time, in-office role at 755 W Guin Road, Nixa. Monday–Friday, evenings off. Base $50,000–$60,000 + bonus opportunities, PTO, and hands-on training.

If you like solving problems, talking to people, and owning your work, apply. We’ll move fast once you’ve completed the short assessment.

Benefits

• PTO
• Paid / hands-on training (including license path)
• Career growth inside a busy Allstate agency
• Supportive, high-energy team culture
• $50,000-$60,000 base + bonus opportunities
• Monday-Friday schedule, evenings off

Responsibilities

• Be the main contact for client questions and service requests
• Handle policy changes, billing questions, and claims help
• Keep accurate notes in our systems
• Pull info for quotes and handoffs to sales
• Follow up so clients feel heard and stay with the agency

Requirements

• Customer-facing experience (retail, restaurant, office, call center — insurance not required)
• Clear communicator who stays calm with frustrated people
• Organized and comfortable on a computer (email, docs, CRM or similar)
• Willing to get a Missouri P&C license (we’ll help)
• Able to work full-time in our Nixa office (Mon–Fri)
• Authorized to work in the U.S.