Client Support & Digital Marketing Strategic Partner (DT)

Job Description: Client Support & Digital Marketing Strategic Partner

Client Industry: Creative / Web Design & Digital Services Agency

About the Role

Our client is a US-based creative agency serving businesses with websites, social media, and event promotion. The owner and creative director are currently carrying the day-to-day operational load themselves — and it's pulling them away from high-value creative and strategic work.

We're looking for a Strategic Partner who can own client-facing communication, content coordination, minor website updates, and social media execution — creating a smoother, more organized experience for the agency's clients while giving the leadership team their time back.

This is a role for someone who thrives on being the reliable, organized backbone of a creative operation: the person clients trust to respond, follow up, and keep things moving.

Core Outcomes You'll Own

• Free up the owner and creative director by taking over recurring operational and client-facing tasks

• Deliver a smoother, more organized client experience through consistent communication and follow-through

• Provide dependable day-to-day operational support the team can build around

Primary Responsibilities

Client Communication (Front-of-House)

• Handle ongoing client correspondence, follow-ups, and status updates

• Help manage client expectations — proactively communicating timelines, next steps, and what's needed from them

• Serve as a warm, professional first point of contact for client requests

Content Gathering & Coordination

• Collect content and assets from clients (copy, images, logos, event details) for:
• Website builds and updates

• Social media campaigns

• Event promotions

• Chase down missing assets and keep projects unblocked

Website Support

• Make small, routine website changes and updates (full training and video walkthroughs provided)

• Handle minor edits so the owner isn't spending his day on small fixes

Social Media Management

• Post and schedule content across Facebook/Meta and other platforms

• Support promotion of upcoming client events

• Assist with Meta Business Suite and basic ads tooling

Tools & Systems

You should be comfortable with — or genuinely eager to learn — the following:

• Custom CRM and project management software (client's in-house system; training provided)

• Mailchimp — mass newsletters and email campaigns

• Facebook / Meta — including Meta Business Suite and Ads tools

• Repair Shopper — used for in-house project management

• General AI tools — comfort using AI to work faster and smarter

Work Environment & Security

This client takes data security and access management seriously. As part of this role, you'll work within:

• Monitoring software installed on your work computer

• LastPass-managed access — credentials are provisioned and revoked by the client; no direct password ownership

This is a standard, professional setup — and it protects you as much as the client. Candidates must be fully comfortable with these arrangements.

Who We're Looking For

• High trustworthiness and integrity — this is non-negotiable. You handle client access, paid tools, and business systems with complete transparency and care

• Strong written English — polished, warm, professional client communication

• Organized and proactive — you follow up without being asked and never let things fall through the cracks

• Tech-adaptable — you pick up new platforms quickly and aren't intimidated by custom systems

• Detail-oriented — small website edits and client updates done right the first time

• Reliable and consistent — the client needs someone they can count on every single day

Nice to Have

• Prior experience supporting a creative, web design, or marketing agency

• Familiarity with website CMS platforms (WordPress or similar)

• Experience running or supporting Meta ad campaigns

• Basic graphic design sensibility (Canva-level is fine)

Why This Role

• Full-time, stable engagement with a client who is actively investing in the right long-term partner

• Direct training from the business owner — including video walkthroughs for all technical tasks

• Real ownership: you're not a task-taker, you're the operational backbone of a growing agency

• Variety: client communication, content, web, and social — no two days identical