Client Technology Manager
- Compensation
- Not disclosed
- Location
- New York, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Significant experience in systems engineering, systems administration, technical support, infrastructure, or a related IT environment
- Demonstrated experience leading, mentoring, coaching, or managing technical teams
- Experience managing client or customer relationships within a technical, professional services, MSP, or high-touch support environment
- Strong written and verbal communication skills with the ability to advise clients, manage expectations, lead escalations, and communicate effectively with technical and non-technical stakeholders
- Strong experience designing, implementing, and supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, endpoint management, identity and access management, and related infrastructure technologies
- Experience supporting endpoint protection, email security, MFA, and cybersecurity platforms such as Sophos, CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, Duo, Okta, or similar solutions
- Working knowledge of virtualization platforms such as VMware, Hyper-V, Citrix, or similar technologies
- Strong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewall operations
- Experience implementing or supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, Cisco switches, Meraki, Ubiquiti, wireless access points, or similar infrastructure
- Experience with Microsoft Azure or other public-cloud platforms, particularly from an architecture, implementation, migration, or operational-support perspective
- Ability to create and maintain high-quality technical, procedural, client-environment, and operational documentation
- Ability to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for
Full description
Title: Client Technology Manager
Reports to: Director of Support
Department: Support
Location: New York, NY – Onsite
Term: Full-Time
About Atlas Technica
Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Client Technology Manager to lead the technical relationship, service delivery experience, and technology direction for assigned clients. This is a highly visible, client-facing leadership role responsible for understanding client business and technology needs, developing technology roadmaps, overseeing technical initiatives, managing escalations, and ensuring Atlas Technica consistently delivers a high-quality client experience.
The Client Technology Manager also leads, coaches, and develops a team of Systems Engineers and Senior Systems Engineers responsible for the day-to-day support and technical execution of assigned client environments. This individual serves as the primary technical advisor to clients while providing leadership and direction to the engineers supporting them.
The successful candidate will combine strong technical expertise with excellent client relationship management, people leadership, communication, strategic thinking, and a customer-first approach.
Position Responsibilities:
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Own the technical relationship and serve as the primary technical point of contact for assigned clients
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Develop and maintain client technology roadmaps aligned with business needs, security requirements, infrastructure maturity, operational risk, and Atlas Technica best practices
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Provide oversight and consultative guidance across client technical projects, infrastructure improvements, solution recommendations, and technology initiatives
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Proactively identify technical debt, security gaps, recurring issues, operational risks, and opportunities to improve stability, scalability, user experience, and client satisfaction