Clinical Associate - Medical Assistant
- Compensation
- Not disclosed
- Location
- US
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Healthcare
- Posted
Skills
Must have
- Medical Assistant (MA) certification is highly preferred. Active or expired certifications such as CMA, RMA, or CCMA are accepted. Candidates must provide a copy of their certification for verificatio
- At least 2 years of patient-facing healthcare experience, preferably in virtual care, outpatient ambulatory clinics, telehealth, or similar clinical environments.
- Practical experience using Electronic Health Record (EHR/EMR) systems for clinical documentation, patient information management, and medical order tracking. Familiarity with platforms such as Epic, A
- Thorough understanding of HIPAA regulations, patient confidentiality, healthcare privacy standards, and clinical documentation requirements.
- Previous experience in care coordination, patient navigation, and quality improvement, particularly supporting Medicare Advantage populations and closing STARS/HEDIS preventive care gaps.
- Familiarity with preventive healthcare measures, including A1c monitoring, colorectal cancer screening, diabetic retinal examinations, mammography, kidney health evaluations, and blood pressure manage
- Experience managing medical order workflows, including DME authorization tracking, home health coordination, laboratory and imaging requests, and specialist referral management.
- Strong organizational and time-management skills, with the ability to manage a high-volume patient panel of 100+ members across multiple communication channels and operational systems.
- Experience working with inbound and outbound call queues, advanced dialer systems, digital task management platforms, and CRM or case management tools such as Salesforce.
- Excellent verbal and written communication skills, with the ability to explain healthcare information clearly and compassionately to patients and their families.
- Fully bilingual in English and Spanish, both written and spoken, is preferred.
- Strong interpersonal and de-escalation skills, with the ability to listen actively, manage sensitive conversations, and provide reassuring support to older adults and vulnerable patients.
- Ability to collaborate effectively with interdisciplinary healthcare teams, including physicians, advanced practice providers, nurses, pharmacists, and caregivers.
- Adaptability and initiative, with the ability to thrive in a fast-paced and evolving environment, manage changing priorities, and support new processes and operational initiatives.
- Comfortable adopting modern technology, including Google Workspace (Sheets and Docs), AI-assisted documentation tools, CRM platforms, electronic health records, automated telephony systems, and dual-m
- A proactive, flexible, and team-oriented mindset, with a willingness to cross-train and provide support across different clinical programs and operational teams.
- A strong commitment to patient-centered care, demonstrating empathy, accountability, and a genuine desire to provide the same quality of care and attention you would want for your own family.
Full description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Associate – Medical Assistant based in the United States.
We are seeking a compassionate, organized, and proactive Clinical Associate to support a growing virtual-first medical practice focused on delivering accessible, high-quality healthcare. In this role, you will serve as a key link between patients, healthcare providers, pharmacies, and external care networks, helping ensure seamless care coordination and an excellent patient experience. You will support telehealth services, manage medical orders and referrals, identify preventive care gaps, and guide members through complex healthcare processes. Working closely with physicians, nurses, and interdisciplinary teams, you will help remove barriers to treatment and improve adherence to care plans. This position offers the opportunity to make a meaningful difference in the lives of older adults through personalized support and efficient clinical operations. It is ideal for someone who combines healthcare experience, strong communication skills, and a genuine passion for patient advocacy.
Working Schedule: Full-time, 40 hours per week, Monday to Friday, 9:00 AM–5:30 PM Eastern Time. Weekend availability may occasionally be required based on operational needs and member demand, with advance notice whenever possible. Optional overtime may also be available.
Accountabilities:
- Care Coordination and Order Management: Coordinate medical services and clinical orders across healthcare providers, home health agencies, pharmacies, diagnostic facilities, and specialist networks to ensure timely and effective patient care.
- Home Health and Medical Equipment Coordination: Work with home health agencies to establish Start of Care (SOC) dates, process skilled nursing orders, coordinate Durable Medical Equipment (DME) requests, and track authorizations through successful delivery and completion.
- Laboratory and Diagnostic Imaging Management: Coordinate laboratory tests and diagnostic imaging requests, monitor electronic results and incoming documentation, and ensure information is routed promptly to clinicians for review to prevent delays and potential patient safety risks.
- Referral Management: Manage inbound and outbound referral workflows, identify appropriate in-network specialists, coordinate required authorizations, and obtain relevant medical records to support continuity of care.
- Prescription and Medication Support: Assist with prescription refill requests, route medication clarification inquiries to the appropriate providers, and escalate adverse events or clinical questions according to established protocols.