Clinical Operations Manager

Job Summary

The Clinical Operations Manager is a hybrid role responsible for providing both clinical and operational leadership for assigned programs and staff. This role oversees the administrative, clinical and service functions necessary to ensure high-quality, compliant, and efficient service delivery, including monitoring documentation, workflows, staff productivity, and operational performance.

Essential Responsibilities and Metrics

• Supervise and evaluate the performance of up to 5 clinical staff, ensuring compliance with productivity requirements, assessments, and documentation.

• Provide ongoing coaching and support to clinical staff, as assigned, regarding administrative and operational responsibilities, ensuring staff adhere to organizational expectations and procedures.

• Partner with Clinical Supervisors to support their staff in meeting compliance with administrative requirements, including productivity standards, documentation timeliness, caseload management, scheduling expectations, and other organizational responsibilities. This includes reviewing and auditing documentation, caseloads, calendars, and related operational activities to ensure adherence to organizational expectations.

• Collaborate with Director of Clinical Quality Improvement to address quality concerns, including creating, and implementing corrective action plans and performance improvement strategies.

• Partner with Clinical Supervisors in the completion of annual performance evaluations for clinical staff

• Collaborate with the Clinical Leadership team which includes Site Director and Clinical Directors to address performance issues

• Be available to handle crisis requests for clinical and front desk staff

• Analyze, monitor and provide oversight of clinical operations data and reports generated by the Data Analyst

• Develop, maintain and update organizational policies, procedures and compliance-related documentation to align with regulatory requirements and best practices

• Model and uphold Josselyn’s values, ethical standards, and policies ensuring adherence to confidentiality, client rights, safety, incident report and other organizational responsibilities.

• Other duties as assigned