Clinical Program Manager - Licensed Mental Health Professional (LMHP)

Epic Health Partners, LLC is committed to delivering exceptional, person-centered behavioral health services across Virginia. As we continue to grow, we are seeking an experienced Clinical Program Manager to provide strong leadership, support the development of high-performing teams, and ensure the delivery of high-quality care. This role is responsible for guiding program operations, fostering a culture of accountability and clinical excellence, and driving positive outcomes for both staff and the individuals we serve.

Key Responsibilities:

• Provide day-to-day leadership over the clinical and administrative operations of assigned programs.

• Supervise, support, and develop clinical staff through onboarding, training, clinical supervision, coaching, and ongoing performance management.

• Deliver direct clinical services, including assessments, treatment planning, crisis intervention, care coordination, and therapy, as needed.

• Conduct and review assessments, Individualized Service Plans (ISPs), treatment plan updates, and discharge documentation in compliance with regulatory and organizational requirements.

• Ensure clinical documentation meets Medicaid, DBHDS, licensing, payer, and agency standards for quality, accuracy, and timeliness.

• Review and audit clinical records, progress notes, and related documentation to support compliance and quality improvement initiatives.

• Submit and monitor service authorization requests and participate in peer-to-peer reviews with managed care organizations, as required.

• Develop and maintain staff schedules to ensure adequate coverage and effective service delivery.

• Collect and report program-level metrics related to productivity, service delivery, compliance, and client outcomes.

• Lead and actively participate in team meetings, trainings, case reviews, and agency leadership initiatives.

• Build and maintain collaborative relationships with individuals served, families, referral sources, community partners, and internal stakeholders.

• Promote person-centered, trauma-informed, and recovery-oriented approaches in all aspects of program oversight and service delivery.

• Maintain compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).

Support agency growth, quality improvement efforts, and strategic initiatives as assigned.

Qualifications:

• Master’s Degree in Counseling, Social Work, Psychology, or related field required.

• Licensed in Virginia as LPC, LCSW, LMFT, or Clinical Psychologist.