Clinical Team Supervisor/ Madison, WI (On-Site)

The Clinical Team Supervisor provides day-to-day leadership and operational oversight for an assigned clinical research team, including Study Coordinators, Enrollment Coordinators, Data Coordinators, and other clinical operations staff.

In this role, you will help ensure the team has the resources, training, direction, and support needed to successfully execute clinical studies.

You will oversee workload and staffing, coach and develop team members, monitor quality and performance, and partner closely with Clinical Study Managers to support study timelines and operational priorities.

The Clinical Team Supervisor plays an important role in maintaining high standards of study execution while helping ensure the safety, welfare, and dignity of study participants. This position reports to the Manager, Clinical Operations.

What You'll Do:Lead and Develop the Team:

• Provide day-to-day leadership, work direction, coaching, and support to assigned clinical research team members.
• Manage workload, daily assignments, schedules, time off, attendance, and staffing coverage based on study and clinic priorities.
• Assign primary and back-up study resources and promote cross-training to maintain appropriate team coverage.
• Provide ongoing feedback, conduct performance discussions and reviews, and support individual development plans.
• Support recruiting and interviewing activities for new team members.
• Oversee onboarding, mentor assignments, training, competency development, and knowledge transfer for new and existing staff.
• Identify training and development needs and coordinate appropriate learning opportunities.

Support Clinical Study Execution:

• Partner with Clinical Study Managers to understand staffing needs, team capacity, study priorities, and delivery timelines.
• Ensure team members understand study protocols, responsibilities, procedures, and quality expectations.
• Coordinate operational readiness, including staffing, training, equipment, documentation, and other study requirements.
• Ensure required general, protocol, and study-specific training is completed before applicable screening and study activities.
• Serve as the first point of operational escalation for study execution issues within the assigned team.
• Step into Study Coordinator or other clinical operations responsibilities when needed to support study or clinic requirements.

Drive Quality and Operational Excellence:

• Monitor the quality and timeliness of work and address performance, operational, or quality concerns.
• Help ensure study activities are conducted in accordance with protocols, standard operating procedures, ICH/GCP requirements, and applicable regulatory and quality standards.
• Support monitoring visits, client visits, audits, inspections, and quality review activities.
• Support documentation and follow-up related to protocol deviations, unscheduled events, operational issues, and quality findings.
• Identify opportunities to improve team processes, study execution, quality, efficiency, and operational consistency.
• Support implementation of approved process improvements, procedures, operational tools, and quality initiatives.
• Maintain effective communication with internal and external stakeholders regarding team capacity, operational needs, and study-related issues.
• Perform other duties as assigned.

People Leadership Responsibilities:

• Directly supervise assigned clinical research team members.
• Manage performance reviews, ongoing feedback, employee development, time and attendance, and mentor assignments.
• Partner with the Manager, Clinical Operations on compensation, promotions, corrective actions, and succession planning.

What You Bring:

• Bachelor's degree or international equivalent, preferably in life sciences, nursing, healthcare, clinical research, or a related field. Relevant equivalent experience and demonstrated project outcomes may be considered in lieu of educational requirements.
• Basic Life Support (BLS) or CPR/AED certification.
• Strong knowledge of clinical research operations, study protocols, ICH/GCP guidelines, study procedures, and applicable regulatory requirements.
• Demonstrated ability to provide operational leadership, coaching, work direction, and performance feedback.
• Strong written and verbal communication skills.
• Strong organizational, prioritization, problem-solving, and decision-making skills.
• Ability to manage multiple studies, priorities, and operational requirements across a team.
• Ability to work effectively with study participants, investigators, team members, Clinical Study Managers, clients, and cross-functional partners.
• 2 - 2.5 years of clinical research, clinical operations, or related experience.
• Experience coordinating clinical studies or significant clinical operational activities.
• Experience providing work direction, training, coaching, or mentoring to peers or less experienced employees.
• Experience resolving study execution, staffing, quality, or operational issues.
• Experience supporting monitoring visits, client interactions, audits, inspections, or quality reviews.

Preferred Qualifications:

• CCRC, CCRP, or other relevant clinical research certification.
• Experience working across multiple clinical operations functions.
• Experience with team scheduling, workload management, and operational planning.
• Experience supporting quality or continuous improvement initiatives.

Work Environment:

• Work is primarily performed on-site within the Clinical Research Unit (CRU), clinical environment, and/or laboratory, with exposure to electrical office equipment.
• Occasional drives to site locations, occasional domestic travel.
• Exposure to biological fluids.
• Personal protective equipment required such as protective eyewear, garments and gloves.

Physical Requirements:

• Ability to work in an upright and/or stationary position for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate lab equipment.
• Occasional crouching, stooping, with frequent bending and twisting of upper body and neck.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Light to moderate lifting and carrying, or moving of objects, including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Regular and consistent attendance.
• Varied hours may be required.

The important thing for us is you are comfortable working in an environment that is:

• Fast paced: where no deviations from the study protocol are allowed, and not meeting a timeline for even few minutes will create a quality issue.
• Changing priorities constantly asking you to prioritize and adapt on the spot.
• Teamwork and people skills are essential for the study to run smoothly.
• Technology based. We collect our data directly into an electronic environment.

What do you get?

Regular, full-time, or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including but not limited to:

• Medical, Dental, Vision, Life, STD/LTD (multiple insurance carriers)
• 401(K)
• Paid time off (PTO)
• Employee recognition awards
• Multiple ERG’s (employee resource groups)

Learn more about our EEO & Accommodations request here.