Clinical Treatment Case Manager
- Compensation
- Not disclosed
- Location
- Delray Beach, FL
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
- Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
- Strong communication, organizational, and patient service skills with the ability to manage multiple priorities
Nice to have
- Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
- Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
- Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs preferred
Full description
Case Manager - TMS & Spravato® Patient Care Coordination
Location: Based in Delray Beach
Department: Patient Access – Care Coordination
Why Join Greenbrook?
At Greenbrook Mental Wellness Centers, you'll make a meaningful impact on patients' lives while helping deliver innovative mental health treatments. Join a collaborative, patient-focused team with opportunities for growth and development.
We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.
We offer
- Meaningful work that directly impacts patients' mental health and well-being in a collaborative, compassionate, and patient-focused environment
- Opportunities to develop expertise in innovative mental health treatments while enjoying autonomy, ownership, and career growth opportunities within a growing organization
- Competitive pay of $25-27/hr based on experience and education
- Comprehensive benefits package, including medical, dental, and vision insurance; 401(k) with company match
- Paid Time Off (PTO) and paid holidays
What You'll Do
- Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
- Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
- Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
- Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
- Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
- Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements
Qualifications
Required
- High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
- Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
- Strong communication, organizational, and patient service skills with the ability to manage multiple priorities