Zensar
Cloud DevOps -Build & Engineering-Chef
Despite the DevOps title, this is an application support/operations role at IT services firm Zensar: daily health checks, incident management, user access administration, batch job and data validation, and month-end processing for financial apps like eFront and DAPPA, with tickets handled in Jira. Based in India.
- Compensation
- Not disclosed
- Location
- India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Application Support & Operations
- Incident & Problem Management
- User Access Management
- Batch Job Monitoring & Validation
- Data Validation & Reconciliation
- Root Cause Analysis
- Jira & Service Management Tools
- Operational Health Checks
- Application Monitoring & Troubleshooting
- Stakeholder Management
- Process Documentation
- Service Delivery & Support Operations
Nice to have
- Experience with supported applications: eFront, DAPPA (Frameworks), Accurate, EUC Insight, Innate Timesheet, KeyDine Timesheet
Full description
Key Responsibilities
Application Operations & Monitoring
- Perform daily application health checks and operational monitoring to ensure service
availability and performance.
- Monitor application processes, scheduled jobs, interfaces, and automated workflows.
- Validate successful execution of system jobs and investigate failures, delays, and
performance issues.
- Support application upgrades, migrations, and environment validation activities.
- Proactively identify operational risks and coordinate remediation activities.
Access Management & Security Administration
- Process user access requests, modifications, and revocations across supported
applications.
- Ensure access governance and compliance with organizational security policies.
- Support service account and role validation activities when required.
Incident Management & Troubleshooting
- Investigate application incidents and operational issues.
- Perform root cause analysis and coordinate resolutions with infrastructure,
development, and business teams.
- Track, prioritize, and follow up on pending incidents until closure.
- Maintain clear communication with stakeholders regarding issue status and resolutions.
OFFICIAL USE
OFFICIAL USE
Data Processing & Validation
- Upload and validate financial summary, KPI, and operational data files.
- Support datapoint management activities and investigate data quality discrepancies.
- Ensure accuracy and integrity of application data through validation and reconciliation
processes.
- Monitor data transfer and workflow processes and address exceptions.
Batch Job & Workflow Management
- Monitor and validate AFL, IRR, and other scheduled batch jobs.
- Review execution results, troubleshoot job failures, and coordinate corrective actions.
- Analyze recurring job failures and recommend operational improvements.
- Ensure completion of daily, monthly, and business-critical processing activities.
Month-End & Periodic Operations
- Perform DAPPA month-end setup, configuration validation, and processing activities.
- Execute scheduled monthly and quarterly operational checks across supported
applications.