Cloud Engineer II

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Responsible for monitoring cloud environments, troubleshooting issues, and ensuring timely escalation of events to maintain system health and performance. This role requires strong analytical skills, attention to detail, and a proactive approach to incident management in a 24x7x365 operational environment.Essential Duties and Responsibilities:

• Diligently observe and interpret cloud monitoring dashboards and alerts
• Resolve basic issues; escalate urgent and complex issues. Know the difference
• Coordinate with internal departments and sometimes with customers
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve
• Document all troubleshooting and issue management actions via the electronic case management system
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders
• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24x7x365 environment. Shifts may fluctuate to meet business and staffing needs

Key Skills and Competencies:

• Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms.
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
• Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred.
• Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.