Tyler Technologies
Cloud Operations Engineer
Cloud Operations Engineer supporting Tyler Technologies' ECHO and Tyler Deploy platforms from the Taguig office: administering AWS, Windows servers, and SQL Server databases, building automation/IaC with Terraform and PowerShell, improving Datadog monitoring, supporting Octopus Deploy releases, troubleshooting issues, and joining a PagerDuty on-call rotation.
- Compensation
- Not disclosed
- Location
- Taguig, Philippines
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in computer science, information technology, engineering, or equivalent experience
- 2+ years of professional experience in technical support, systems administration, DevOps, cloud operations, or a related technical role
- Strong analytical, troubleshooting, and problem-solving skills
- Strong communication skills with technical and non-technical stakeholders
- Experience administering Microsoft Windows Server
- Familiarity with Microsoft SQL Server
- Familiarity with AWS or another major cloud platform
- Familiarity with scripting, infrastructure as code, and Git-based source control
- Familiarity with monitoring or observability platforms such as Datadog
Nice to have
- Experience with PowerShell, Terraform, or GitHub
- Experience supporting Tyler Enterprise ERP products
- AWS Cloud Practitioner certification or another relevant technical certification
Full description
Responsibilities
- Collaborate with Technical Support, Sales, Development, and Implementation teams to validate releases and improve platform stability.
- Provide operational support for ECHO, Tyler Deploy, and related internal and client environments.
- Administer AWS resources, Windows servers, and Microsoft SQL Server databases.
- Build and maintain automation and infrastructure as code using tools such as Terraform, PowerShell, and GitHub.
- Improve platform monitoring and observability using tools such as Datadog.
- Support deployments and release validation using Octopus Deploy and related delivery tools.
- Troubleshoot operational issues, document solutions, and reduce recurring manual work.
- Participate in the PagerDuty on-call rotation.
- Pursue relevant technical training and certifications.
Qualifications
- Bachelor’s degree in computer science, information technology, engineering, or equivalent experience.
- Two or more years of professional experience in technical support, systems administration, DevOps, cloud operations, or a related technical role.
- Strong analytical, troubleshooting, and problem-solving skills.
- Strong communication skills with technical and non-technical stakeholders.
- Experience administering Microsoft Windows Server and familiarity with Microsoft SQL Server.
- Familiarity with AWS or another major cloud platform.
- Familiarity with scripting, infrastructure as code, and Git-based source control. Experience with PowerShell, Terraform, or GitHub is preferred.
- Familiarity with monitoring or observability platforms such as Datadog.
- Experience supporting Tyler Enterprise ERP products is preferred.
- AWS Cloud Practitioner certification or another relevant technical certification is preferred.