Cloud Products Support Engineer

Industry: IT Services

Job Summary:

Our client is seeking a skilled and motivated Cloud Products Support Engineer to deliver Tier 2 technical support across its cloud offerings (IaaS, PaaS, SaaS). This role is critical in ensuring customer success through expert troubleshooting, collaboration with internal teams, and maintaining high system reliability.

Main Responsibilities:

• Provide Tier 2 support for cloud infrastructure, networking, storage, and compute services
• Diagnose and resolve customer issues with precision and speed
• Collaborate with engineering, development, and business teams to escalate and resolve complex cases
• Monitor system performance and proactively identify risks
• Document support cases, solutions, and operational procedures
• Participate in incident response and root cause analysis
• Train customers and internal teams on cloud product usage
• Assist in testing and validating new cloud services and updates
• Ensure compliance with security and operational standards
• Thrive in a fast-paced, customer-focused environment

Qualifications & Skills

• Bachelors degree in Computer Science, IT, or related field
• 2+ years of experience in cloud support or systems engineering
• Hands-on experience with virtualization platforms (VMware, KVM, Proxmox)
• Proficient in Linux and Windows server administration
• Familiarity with cloud-native tools (Docker, Kubernetes, OpenStack, Terraform, Ansible)
• Knowledge of ticketing systems and ITIL practices
• Strong troubleshooting skills across hardware and software
• Eagerness to learn and explore new technologies
• Good communication skills in English