Cloud Solution Architect
- Compensation
- Not disclosed
- Location
- IRL Work-at-Home
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Architecture
- Posted
Skills
Must have
- Bachelor's degree or equivalent experience.
- 5+ years of experience in Customer Success, Consulting, Programme Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.
- Experience managing enterprise and strategic customer relationships.
- Experience leading complex, multi-stakeholder programmes.
- Strong executive communication and presentation skills.
- Experience working with HR technology platforms and employee data management processes.
- Ability to translate business requirements into scalable operational solutions.
Nice to have
- Experience with Microsoft Viva Glint, Microsoft Viva, Qualtrics, Medallia, Culture Amp, Peakon, Workday Peakon, or similar Employee Experience platforms.
- Knowledge of organisational development, employee engagement, people analytics, or organisational effectiveness disciplines.
- Experience with: Workday SAP SuccessFactors Oracle HCM Microsoft Entra ID SFTP integrations Identity and access management
- Understanding of: Organisational hierarchy management Employee data governance Survey methodologies Change management Data privacy and compliance requirements
- Experience operating in a global, matrixed environment.
Full description
Job Title:
Cloud Solution Architect
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking a highly motivated and customer-focused CSA to support enterprise customers across EMEA region in designing, deploying, scaling, and realising value from employee listening and engagement programmes powered by Microsoft Viva Glint.
The CSA serves as a strategic advisor, programme leader, and technical consultant, partnering with customers to build sustainable employee experience programmes that drive measurable business outcomes. This role combines customer success, consulting, programme management, stakeholder engagement, organisational change management, and technical advisory responsibilities.
Working closely with Customer Success Account Managers (CSAMs), People Science Consultants (PSCs), Product Engineering, and Customer HR and IT teams, the CSA will lead customers engagements through implementation, adoption, maturity, and ongoing success.
The ideal candidate possesses a blend of employee experience expertise, customer-facing consulting skills, and a strong understanding of HR systems, enterprise data management, identity management, and client ecosystem integrations.