Cloud Solution Architect

Overview

In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) - Cloud & AI Apps reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments

In this role you will:

• Adapt business models, plans, and solutions to insights
• Act as the voice of the customers (VOC)/partners across communities to add and prioritize
• Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
• Demonstrate and prove solutions capability and value
• Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
• Lead customer/partner projects that implement technical architecture
• Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
• Adapt methodology and apply governance to minimize business and technical risks
• Generate new ideas for changes and improvements
• Develop and expand existing impactful relationships with stakeholders
• Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately
• Identify Microsoft's strengths over competitive solutions to convince customers of solution
• Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape
• Participate in external architect community events and share learnings with the internal team
• Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue

The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical Application development architecture discussions with senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.