Cloud Support Engineer
- Compensation
- 3.5K–4K / mo
- Location
- Kuala Lumpur
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Education & Experience
- ● Qualifications: Bachelor’s Degree in Computer Science, Information Technology or related technical field. ● Experience: 1–2 years hands-on or support experience working with major cloud platforms (A
- Technical Proficiencies
- ● Operating Systems: Strong command of Linux system administration (e.g. RHEL, Rocky Linux, Ubuntu). ● Containerization & Orchestration: Foundational knowledge of Docker and Kubernetes. ● Observabilit
- ● Networking Fundamentals: Basic understanding of core networking concepts (DNS, TCP/IP, HTTPS, Load Balancers, Firewalls) and troubleshooting utilities (ping, tracert, nslookup, netstat). ● API & Int
- Soft Skills & Languages
- ● Communication: Bilingual proficiency in English and Mandarin (both written and spoken) is strictly required to effectively support and communicate with Mandarin-speaking customers and stakeholders.
Full description
Salary: RM 3,500 – RM 4,000 per month
Role Overview
We are seeking a proactive and detail-oriented Cloud Support Engineer to join our technical operations team. In this role, you will be the critical second line of defense by maintaining Azure cloud infrastructure and on-premises workloads to guarantee system reliability and drive rapid incident resolution. The ideal candidate possesses a strong foundation in Linux system administration, containerization and modern observability tools coupled with the ability to troubleshoot complex technical issues in a fast-paced environment. Fluency in both English and Mandarin is essential to support our diverse client base.
Key ResponsibilitiesInfrastructure & Operations Support
● Provide level 2 technical support for both Azure cloud infrastructure (AKS, Azure Monitor, Event Hubs, Azure DB PostgreSQL, Azure Cache for Redis) and on-premises workloads.
● Execute daily Business-as-Usual (BAU) activities, system monitoring, and preventative maintenance to ensure high availability and performance.
● Support application deployments, migrations and planned production changes with minimal disruption to services.
Automation & Scripting
● Develop, execute Unix/Linux commands and shell scripts e.g. Bash, PowerShell to streamline system administration, automate repetitive operational tasks and enhance monitoring capabilities.
● Leverage configuration management tools e.g. Ansible to maintain consistency across infrastructure environments.
Incident Management & Troubleshooting
● Proactively monitor systems dashboard metrics, analyze application and infrastructure logs to prevent potential outages.
● Contribute to Root Cause Analysis (RCA) to implement long-term fixes.
● Ensure the timely resolution of technical incidents and escalate critical issues while strictly adhering to agreed Service Level Agreements (SLAs).
RequirementsEducation & Experience
● Qualifications: Bachelor’s Degree in Computer Science, Information Technology or related technical field.
● Experience: 1–2 years hands-on or support experience working with major cloud platforms (Azure preferred; AWS or GCP is a plus). Fresh graduates are welcome to apply.
Technical Proficiencies
● Operating Systems: Strong command of Linux system administration (e.g. RHEL, Rocky Linux, Ubuntu).
● Containerization & Orchestration: Foundational knowledge of Docker and Kubernetes.
● Observability & Logging: Experience utilizing modern monitoring and logging stacks for troubleshooting (e.g. Grafana, Prometheus, Datadog, Splunk).