Club Concierge Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons Resort O’ahu at Ko Olina is looking for a Full Time Club Concierge Supervisor with a passion for excellence and spirit of aloha.

The Club Concierge Supervisor will be responsible for overseeing the day-to-day operations of the Resort's Club Lounge. Ensuring exceptional guest service and coordinating food & beverage service by managing staff.

What you will do:

• Guide the Club Lounge Concierge team in delivering exceptional service to club guests by training, mentoring and developing team members in high service standards.
• Handles all guest interactions with highest level of hospitality and professionalism while accommodating special requests, resolves complaints, and assists in all guests inquires of the hotel.
• Ensure that all collateral for restaurants, museums, and attractions is up to date and current.
• Know what activities are available on property, in Ko Olina, and around island - creating close relationships with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Handle Club Floor guest check ins/check outs and verify Club access while adhering to hotel credit/cash handling policies in an efficient & friendly manner.
• Set-up & breakdown food buffets, mix alcoholic beverages, serve and buss during all food services.

What you bring:

• Education: High School or equivalent experience is preferred.
• Experience: 1-3 years of Luxury Hotel Experience preferred.
• Skills & Abilities: Prior knowledge of the Concierge/Front Desk, Resort, and Food & Beverage Operations is preferred.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Pay: $35.85 per hour

Schedule & Hours:

• Full Time
• 8 Hour Shifts

About Four Seasons Resort O'ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons

We are looking forward to your application - Mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal