Cluster Director Culture , Learning and People Development

Job Title: Cluster Director, Culture, Learning & People Development

Location: Lagos & Abuja

Sector: Hospitality / Luxury Hotels

Job Purpose

The Cluster Director, Culture, Learning & People Development will lead the culture, learning, talent, and people-development agenda across the organization's hospitality properties in Lagos and Abuja.

The role will be responsible for embedding a consistent service culture, leadership philosophy, learning framework, and employee experience across both properties, while adapting initiatives to the operational needs of each location.

Key Responsibilities1. Culture & Service Excellence

• Define and embed the desired people and service culture across both properties.

• Translate company values into practical behavior's, service standards, and leadership expectations.

• Drive a culture of service excellence, accountability, professionalism, teamwork, and guest focus.

• Partner with operations to identify service gaps and translate guest feedback into coaching and development initiatives.

2. Learning & Development

• Develop and implement the annual Learning & Development strategy across both properties.

• Conduct training needs assessments across departments and employee levels.

• Establish structured programs covering onboarding, operational skills, supervisory development, leadership, and service excellence.

• Standardize core learning programs while allowing flexibility for property-specific requirements.

• Ensure learning programs are practical, engaging, measurable, and aligned with luxury hospitality standards.

3. Leadership & Talent Development

• Build leadership capability across supervisors, managers, and senior hotel leaders.

• Develop structured development plans for high-potential employees and future leaders.

• Support succession planning and internal career development across key functions.

• Coach leaders on people management, communication, performance management, employee engagement, and service culture.

4. Employee Engagement & People Development

• Develop initiatives that improve employee engagement, retention, recognition, and internal mobility.

• Partner with HR and Department Heads to identify capability gaps and implement targeted development solutions.

• Strengthen employee ownership, teamwork, accountability, and pride in the organisation.

5. Cluster Alignment – Lagos & Abuja

• Establish consistent people-development frameworks, learning standards, and cultural practices across both properties.

• Facilitate knowledge sharing and best-practice transfer between locations.

• Maintain regular presence across both properties and ensure effective implementation of cluster-wide initiatives.

• Identify differences in capability, culture, or service delivery and implement appropriate interventions.

6. Measurement & Reporting

• Establish and monitor KPIs covering training effectiveness, employee engagement, retention, internal promotions, leadership development, and service performance.

• Evaluate the impact of learning and culture initiatives on employee and guest experience.

• Provide regular reports, insights, and recommendations to the General Managers and senior leadership.

Education & Experience

• Bachelor's degree in Hospitality Management, Human Resources, Business Administration, Psychology, Organizational Development, or a related field.

• Master's degree or relevant certification in L&D, HR, Leadership, Coaching, or Organizational Development is an advantage.

• 8–12 years' progressive experience in hospitality, preferably within luxury, upscale, or large full-service hotels
• 3–5 years' experience in a senior L&D, Training, Talent, HR, or People Development leadership role.

• Proven multi-property or cluster experience is strongly preferred.

• Strong experience in leadership development, service excellence, talent management, succession planning, and employee engagement.

• Strong understanding of hotel operations and luxury guest-service standards.

• Experience working across Lagos and Abuja or other African/emerging hospitality markets is an advantage.

Interested & Qualified candidates should send their CVs to careers@worknigeria.com