Collections Specialist

• Analyze/monitor client A/R account balances for past due

• Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)

• Utilize collections tools and workflow to manage contacts

• Escalate collection issues to field finance managers and business as needed

• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Understand and apply Towers Watson’s Billing processes, policies, procedures and internal control standards

People

Qualifications:

• 2+ years’ experience in business -to- business collections

• Fluency in French and English languages

• Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)

• Experience in a shared services/internal service delivery role desirable

• Professional Services (e.g. consulting, auditing, project-based) industry experience

• Skilled in customer service interactions

• Understanding of accounting processes

• Being adaptable to learn new processes, concepts, and skills

• Good data entry skills

• Ability to pay attention to detail

• Ability to resolve exceptions and disputes

• Ability to work well under pressure and meet deadlines

To know more about the position, please contact:Sagar Rathoresagar.rathore(at)collabera.com630-485-2166