Collections Supervisor

Role Summary

Responsible for leading a small Collections team to maximise cash collection, reduce overdue debt, resolve customer disputes, and support the company's financial objectives. Reports to Collections Team Lead.

Key Responsibilities

• Manage, coach, and develop a team of Collections Specialists.
• Monitor collection performance, aged debt, and cash targets.
• Support team members with escalated and high-value accounts.
• Drive timely collection of outstanding receivables while maintaining positive customer relationships.
• Lead the resolution of business disputes by working with customers and internal stakeholders, including Sales, Finance, Billing, Customer Success, and Legal, to reach commercially appropriate solutions.
• Act as the main escalation point for complex collection and dispute cases.
• Identify and mitigate bad debt risks and recommend recovery actions where required.
• Produce regular reporting on collections performance, disputes, and account risk.
• Continuously improve collections processes, controls, and operational efficiency.
• Ensure compliance with company policies and contractual obligations.

Key Skills

• Team leadership and people management.
• Fluent English language
• Credit control and collections expertise.
• Business dispute resolution.
• Negotiation and stakeholder management.
• Strong communication and problem-solving skills.
• Analytical and results-driven mindset.

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!