Combo / Busser / Dishwasher

The job descriptions have been created and utilized from International House of Pancakes, Inc. (IHOP Corporation) Standard Operating Procedures and utilized by this franchise organization.

• All references to “The Company” refer(s) to the independent Franchise Corporation.

Summary

IHOP Combo’s / Bussers / Dish Machine Operators (DMO) will be responsible for cleaning and maintaining dishware/utensils for the continued smooth operation of the restaurant. IHOP DMOs will also perform assigned sanitation and housekeeping tasks. DMO must have good communication skills and work well with others. This position requires you to stand for up to 8 hours during a shift, be able to lift at least and/or move up to 50 pounds, and have full mobility of hands and arms while performing repetitive tasks. IHOP DMOs are also required to perform duties necessary for restaurant operations as assigned by acting supervisor, following governmental and company policies. The above is not an all-inclusive job description.

Essential Duties and Responsibilities including the following:

• Develop and maintain professional and functional working relationships with IHOP employees and customers.
• Pick up, sort, and wash all china, silverware, glassware, pots, pans, utensils, etc.
• Follow dish machine and/or sink procedures per IHOP SOP.
• Perform Food Safety Evaluations (FSE), LTO Training, A/B Status, Operations Excellence (OE), Health Department Inspections (HDI) per the IHOP SOP.
• Execute the Guest Relations for NGC – Normalized Guest Complaints Index per the IHOP SOP to ensure the quality guest experience.
• Unload, unbox, rotate, and store food, equipment, and supplies as necessary.
• Stock and rotate all needed supplies in the service area and the dining room.
• Comply with all local, state, and SOP health, sanitation, and safety guidelines.
• Dispose of trash properly.
• Check restrooms every half hour to ensure proper stocking levels and supplies, and the cleanliness of the facilities.
• Clean, clear, manicure, re-set tables, clean chairs, booths, and floors.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per the IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.