Command Center Solutions and Services - Southeast Program Manager
- Compensation
- Not disclosed
- Location
- Florida, US Offsite
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Nice to have
- Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
- PgMP, PMP and/ or Certified Associate in Project Management (CAPM) are strongly desired.
- Experienced with Public Safety communications systems is considered an asset.
- Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
- Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
- Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
- Experienced with project risk assessment and risk mitigation strategies.
- Must be a self-motivated team player able to work effectively with general guidance toward objectives.
- Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
- Must have excellent interpersonal, presentation, and negotiation skills.
- Must be able to think outside of the scope of responsibilities and take initiative.
- Must be able to work collaboratively with regional and territorial management.
- Must be able to effectively communicate with relevant peers and senior stakeholders.
- A Master's Degree is considered an asset.
Full description
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
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Department Overview
The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.
The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.
Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.
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Job Description
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Core Responsibilities
Following PMBOK (Project Management Body of Knowledge)standards, you will manage the full project lifecycle from Initiation through Closing.
Project Integration & Planning
- Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
- Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
- Accountability:Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.
Scope & Schedule Management
- Scheduling: Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.
- Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.