Commercial Customer Success Manager - SF

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

This is an in-office role based out of the San Francisco office.Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.

• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.

• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.

• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.

• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.

• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.

• 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.

• Strong analytical skills with a proven ability to solve complex problems using data.

• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.

• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.

• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)

• ETL experience

• Experience implementing production business intelligence solutions

• Startup experience

Additional Job details

The base salary range for this position is $110k - $135k annually.