Commercial Learning Manager

Primary Function of Position:

The Commercial Learning Manager will manage projects and training initiatives, create and deliver content, lead programs and workshops as well as develop new training curricula to support strategic initiatives in an effort to improve the knowledge and skills of our commercial employees. The Commercial Learning Manager collaborates with colleagues in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, Marketing and other cross-functional leaders to diagnose gaps in order to create, execute and lead training program initiatives to address the needs of the Intuitive Commercial Employees.

**Roles and Responsibilities:

Leadership**

• Manage projects and training initiatives as assigned by Senior Manager, Commercial Learning
• Partner with the Commercial Management Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
• Assess sales team’s strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
• Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical Product Education and other cross functional partners to standardize business processes
• Manage new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed
• Teach trainers relevant Standard Operating Procedures and training processes
• Mentor and Coach Commercial Learning Trainer and Commercial Learning Sr. Trainer on training best practices and processes

Technical Training

• Become a Subject Matter Expert of da Vinci® Surgical System pre, intra and postoperative management
• Maintain “expert” level certification of da Vinci® Surgical Systems, da Vinci® instruments and Accessories, and da Vinci® Advanced Technology
• Educate Intuitive Commercial employees to train and support their da Vinci® customers on:
• da Vinci® Instruments and Accessories
• da Vinci® Advanced Technology
• da Vinci® Si, da Vinci® Xi, da Vinci® X, and da Vinci® SP Surgical Systems

• Educate Intuitive Commercial employees on the da Vinci® technical value propositions
• Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers
• Assess training participants technical competency

Clinical Training

• Become a Subject Matter Expert across key specialties: general surgery, colorectal surgery, gynecologic surgery, thoracic surgery, and urology
• Maintain “expert” level certification of da Vinci surgical procedure lectures