Commercial P&C Billing Specialist

Experience GuideStone!

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

What We Offer You!

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

The Commercial Property and Casualty Agency Billing Specialist supports GuideStone Agency Services by performing general agency-specific accounting and bookkeeping tasks of increasing complexity with moderate supervision and some latitude for independent judgment. This role maintains accurate agency billing, invoice, remittance, and commission records; manages agency-billed account workflows; and works with GuideStone Finance and Accounting to reconcile commission payments, resolve discrepancies, and ensure money received or paid by the agency is documented accurately and handled timely. The role applies developing proficiency in agency accounting, Applied Epic, commission processing, and internal controls, while relying on more experienced peers for guidance on more complex work. We serve those that serve the Lord with the integrity of our hearts and the skillfulness of our hands. (Psalm 78:72)

What You'll Do:Agency Billing and Remittance

• Manage routine and moderately complex agency-billed account activities, including premium collection, payment remittance requests, carrier payment documentation, and follow-up on stale or unresolved billing items

• Prepare, organize, and route remittance support materials to Finance and Accounting for payment processing according to documented procedures and assigned timelines

• Ensure customer funds, carrier payment requests, invoice records, and supporting documentation are matched, complete, and retained in the appropriate agency systems or repositories

• Review billing activity reports, resolve routine issues independently, and escalate more complex or exception-based items to the manager for direction

Commission Statement Processing and Reconciliation

• Receive, organize, validate, and process carrier commission statements, ensuring alignment with agency records, commission percentages, premium amounts, transaction types, and related Applied Epic activity records

• Research discrepancies between carrier statements, Applied Epic transactions, direct-bill or agency-bill commission records, and funds received by GuideStone, seeking guidance on complex reconciliation issues

• Partner with Finance and Accounting to reconcile commission payments received, identify missing or unmatched remittance detail, and document follow-up items through resolution