Full description

We are seeking an experienced Commercial Service Manager to lead our trailer repair and fleet maintenance operation. The successful candidate will come from a trucking, transportation, commercial fleet maintenance, or heavy-duty repair background and have experience overseeing technicians, shop productivity, compliance programs, and daily shop operations in a fast-paced environment. This role requires a strong understanding of fleet operations, equipment uptime, DOT compliance, and customer service within the transportation industry.

Responsibilities

Lead day-to-day operations of a commercial trailer and fleet maintenance shop.
Monitor shop KPIs, financial performance, labor costs, and P&L reporting.
Review repairs, inspect completed work, and ensure quality standards are consistently met.
Ensure a safe, compliant, clean, and organized work environment aligned with OSHA, DOT, and FMCSA standards.
Manage and optimize technician workflow, shop productivity, turnaround times, and labor efficiency.
Partner with operations and sales teams to support business growth and customer retention.
Prepare and present estimates, repair quotes, and work orders for commercial customers and fleet partners.
Coordinate preventative maintenance schedules to maximize fleet uptime and minimize breakdowns.
Develop staffing schedules, training plans, and performance management initiatives for shop personnel.
Oversee inventory control, parts procurement, vendor relationships, and cost management.
Serve as the primary liaison between technicians, operations, drivers, fleet customers, and administrative staff.