Commercial Service Manager (Tempe, AZ)

A well-established commercial mechanical contractor is seeking an experienced Commercial Service Manager to take ownership of and help grow its commercial and industrial service operation.

Tempe, AZ | $125K–$130K | 5–7+ Years of Experience

Key Responsibilities

• Lead day-to-day commercial HVAC/R, plumbing, and mechanical service operations

• Drive operational excellence, accountability, scheduling, and overall service execution

• Manage customer issues and provide a high level of client service

• Oversee and help develop a growing service and maintenance department

• Build strong relationships with commercial and industrial customers

• Identify operational problems, resolve issues quickly, and improve processes

• Help drive service revenue, customer retention, and department growth

• Work closely with technicians, project teams, and company leadership

Ideal Background

• 5–7+ years of operational or service leadership experience

• Commercial or industrial experience strongly preferred

• HVAC, mechanical, plumbing, or service and maintenance contract experience is a plus

• Previous experience as a Service Manager, Operations Manager, Project Manager, or in a similar leadership role

• Strong customer service, issue resolution, and operational execution skills

• Proven ability to take ownership of a department and build, improve, and grow an operation

• Construction experience is not mandatory for someone with exceptional operations and commercial client service experience