Community Health Worker
- Compensation
- Not disclosed
- Location
- Chicago, IL
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Social services
- Posted
Skills
Must have
- CHW certificate, High School Diploma or GED.
- One to three (1-3) years of related professional experience of work experience that can be demonstrated to be applicable to the duties listed in the job description
- Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint)
- Proven ability to work independently, take initiative, and manage multiple tasks effectively.
- Excellent interpersonal, public speaking and organizational skills
- Strong organizational skills and proven attention to detail
- Ability to work in a fast-paced, self-directed environment
- Demonstrated commitment to diversity, equity, and inclusion
- Excellent written and verbal communication skills; ability to convey information in a clear and concise manner
- Ability to prioritize, meet deadlines and manage changing priorities
- Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, service providers, and other stakeholders
- Must maintain a valid driver’s license and an acceptable motor vehicle driving record.
- Knowledge, Skills, and Abilities
- Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability.
- Promote customer care through all actions and behaviors
- Project a professional image to all internal and external customers
- Ability to display a warm, supportive attitude toward all people
- Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
- Must possess an accurate and informed understanding of cultural and urban realities, especially as related to poverty, and community development.
- Some Knowledge of Chicago’s West Side Communities (resident of a West Side Community preferred)
- Demonstrate the ability to collaborate and communicate effectively in a team setting
- Punctual, reliable, and willing to learn
- Ability to maintain effective and professional relationships with patients and other members of the care team
- Strong interpersonal skills, communication skills, and confidence and persistence in seeking out providers’ time to review patient progress
- Displays high energy, empathy, and organization skills
- Ability to effectively engage patients in a therapeutic relationship, when appropriate, by telephone or face-to-face
- Experience with or ability to learn assessment tools and interventions for hypertension, diabetes and mild to moderate depression
- Experience working with underserved, transient populations
Full description
Job Title: Community Health Worker
Reports to: Community Health Worker Coordinator
FLSA Code: Exempt, Full time
Hours: 40-hour workweek; occasional weekends and evening hours as needed
Location: Adult Center
Women’s Center, 3330 W. Carroll Ave, Chicago, IL 60624
Men’s Center, 402 N. St. Louis, Ave, Chicago, IL 60624
POSITION SUMMARY
Wellness is an initiative on Chicago’s west side that uses a comprehensive network of community-based partners and medical providers to screen community members with chronic illness for social determinants of health and provide a suite of comprehensive services to resolve identified issues. The Wellness West Community Based Organization Community Health Worker (CBO CHW) will serve as a bridge between the patient, the medical system, and community-based organizations by building trusting relationships with community members served by the program. The CBO CHW will also help in identifying barriers to accessing quality care, work with individuals to overcome these barriers, provide relevant referrals, follow-up with clients accordingly. The CBO CHW is employed by Wellness West and works within participating community-based organizations. The CHW is required to maintain a consistent caseload of 80 participants and is responsible for reaching this target within the first 90 days of their start date.
ESSENTIAL RESPONSIBILITIES / FUNCTIONS
- Complete Health Risk Assessments (HRA) with patients living in target zip codes
- Complete monthly CBO follow-ups for qualified candidates
- Maintain 80 monthly CBO follow-ups/HRAs for qualified candidates.
- Assist with community resources and scheduling appointments
- Educate community members on the importance of engaging in primary care
- Educate on disease states inclusive of group and individual opportunities
- Refer to Medical Home CHWs at nearby Wellness West primary care practices for ongoing follow up and engagement with a primary care provider
- Follow up with patients referred to primary care
- Accurately document patient information, assessments, and referrals
- Help address social determinants of health
- Attend ongoing training and learning related to job position and duties
- Participate in Multidisciplinary team meeting weekly
- Follow-up with internal and external referrals