Community Manager
- Compensation
- Not disclosed
- Location
- Minneapolis, Minnesota, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Marketing
- Posted
Must have
- 3 - 5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
- Familiarity with multi-site operations.
- Bachelor’s degree preferred.
- Strong interpersonal skills with the ability to build genuine relationships.
- A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
- Highly organized with excellent time management and multitasking abilities.
- Comfortable with light cleaning duties and maintaining a well-kept environment.
- Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
- Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
- A team player with a positive attitude and a strong sense of ownership and accountability.
Full description
ABOUT WORKBOX
Workbox is a national workspace operator that goes beyond coworking–our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. In addition to office space and coworking solutions, we offer access to a range of investors, professional specialists, and high growth businesses across our entire portfolio. Our workspace products include private offices, reserved desks and floating memberships, as well as meeting rooms and event spaces. We currently operate 13 locations, encompassing over 400,000 square feet, in seven cities across the U.S., and our differentiation has led to us being one of the fastest growing workspace operators in the country.
ABOUT THE OPPORTUNITY
We are seeking a full-time Community Manager to be based in our Minneapolis, MN - Downtown location. The Community Manager will report directly to the Director, Operations and interact daily with other internal company departments, as well as external vendors and partners.
This position is a high-impact, high-visibility role that serves not merely as a front desk presence, but as a catalyst for success. The Community Manager is the face of and the key to driving our best-in-class customer experience. The Community Manager manages the day-to-day operations of the community, while also working with rest of the operations team to strategize long-term. While individual tasks may be varied, the goal is to provide superior support to our member companies and ensure the space is running efficiently. The Community Manager also helps to drive member engagement and works closely with our sales team to ensure consistency for all current and potential members. The Community Manager is responsible for maintaining a vibrant sense of community, handling walk-in, in-person tours, and helping to create memorable member events, incorporating online tools and in-person networking to create relationships that strengthen Workbox’s brand in the community.
KEY RESPONSIBILITIESMember Relations
- Consistently providing quality customer service to community members, guests and prospective customers.
- Creating community engagements developed to build connections between members – especially member-to-member introductions.
- Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
- Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
- Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
- Regularly informing members of special events, building repairs, community news, etc.
- Managing meeting room bookings.
- Resolving member complaints and issues using empathy and active listening.