Community Support Specialist-Case Manager for Children/Adults

As a Case Manager for Swope Health Services Behavioral Health department, you’ll work with a great team in a supportive environment that requires excellent communication, interpersonal and customer service skills. You will be part of a dedicated organization of Associates that strives to “make care visible” for the individuals we serve. The Community Support Specialist provides a variety of direct services to individuals with severe emotional disturbance or serious mental illness. Our goal is to support individuals to be able to, not only maintain their ability to stay in the community, but to support them in improving their situation in the community.

Primary Functions:

• • Provide case management services in the community, including connecting to resources and arranging access to rehabilitation groups, medical care, education, and psychiatric care
• Complete documentation of services provided following guidelines from Missouri Medicaid/Department of Mental Health and enter into the electronic health record in the timeframe allowed
• Work with individuals to set goals and develop a treatment plan with them to measure their progress toward goals
• Participate in annual assessment for continuation of services
• Assist with housing needs
• Coaching individuals on life skills to improve activities of daily living
• Participate in discharge planning for individuals that have been hospitalized
• Provide crisis intervention during working hours and referral for crisis after hours
• Assist with application and renewal of benefits like Medicaid, SNAP, SSI/SSDI, and Ticket to Work
• Participate in psychiatric appointments and medical appointments to assist with achieving goals for overall health and wellness
• Provide transportation as medically necessary for individuals to access resources or attend community appointments
• Follow agency policies and procedures
• Other duties as assigned

Educational Requirements and Qualifications:

• High School/GED required with appropriate years of experience working with individuals with psychiatric, substance use, or individuals with developmental disabilities

• Associate’s or Bachelor’s degree in Human Services related field preferred

• Valid Driver’s License and Insured Automobile

• Flexibility and adaptability

• Knowledge of community resources and how to access

• Ability to build relationships and rapport with individuals

• Desire to serve others and carry out the mission of Swope Health

• Ability to write and communicate effectively

• Demonstrate cultural competency with diverse patient population

About Swope Health:

Swope Health, the Kansas City region’s largest Federally Qualified Health Center, has provided comprehensive primary care, dental care and mental health services in the Greater Kansas City area for more than 56 years. Recognized as a patient-centered medical home by the National Committee for Quality Assurance, our commitment to an integrated model of healthcare aligns with our mission to improve community health and wellness through accessible, quality, comprehensive patient care.

Accredited by the Commission on Accreditation of Rehabilitation Facilities and The Joint Commission, we served nearly 56,000 patients in 2025 at 24 locations throughout the area, including Kansas City, Belton, Independence, North Kansas City, Hickman Mills, and Wyandotte and Leavenworth Counties in Kansas. Swope Health is a special place that cares for the people who need it most, wherever they are in the community.

You will do this by V.I.S.I.B.L.E

• Valuing every person

• Impacting communities

• Serving with professionalism

• Inspiring Innovation

• Believing that healthcare is a basic human right

• Leading with accountability and praise

• Empowering Excellence

Swope Health Services supports its team members with:

• Medical benefits (including a Health Savings Account option), dental and vision

• 401(k) retirement plan with company match

• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability

• Flexible Spending Account

• Paid Days Off beginning at 12 days annually, effective the first day of employment

• Eight annual company-paid holidays; One annual paid personal day.

Swope Health is an affirmative-action, equal-opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability.