Community Support Specialist

Position Summary:

This position is responsible for providing financial, food and/or case management support for program participants seeking assistance. This includes working in collaboration with the program participants, staff and program volunteers to develop and follow up on action plans for the program participants. The Community Support Specialist will employ a holistic approach to case management to increase the program participants’ physical, emotional, spiritual, vocational, and financial stability. This position reports to the Housing Stabilization Program Manager or the Community Support Program Manager.

Essential Functions:

• Screen, interview and award financial and food assistance to program participants.

• Systematically follow up with program participants to monitor their progress, and provide further resources and encouragement.

• Make referrals to Dorcas and partner programs for career advancement, housing resources, training and wellness.

• Advocate on behalf of the program participants with partner programs, landlords and creditors.

• Keep detailed records of program participant progress, referrals, services provided and other pertinent information.

• Maintain an up-to-date resource list to use for program participant referrals.

• Develop partnerships with area agencies to avoid duplication of services.

• Work closely with Community Services staff and volunteers to ensure that program participants receive adequate communication about upcoming events, eligibility notification, and registration for programs.

• Report to the Housing Stabilization Program Manager or the Community Support Program Manager in a timely manner on relevant program participant information, such as participation rates, program participant needs and outcomes.

• Perform additional duties for special projects as assigned.

Compensation & Benefits:

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Salary Range: $50,000 - $55,000

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Health, dental, and vision insurance on day one of employment

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Generous paid time off and holidays

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401(k)

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Tuition assistance of up to $5,250 per year for continuing education and related expenses for an approved program

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Professional development opportunities

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Physical health reimbursement of up to $50 per month toward a gym membership of your choice

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Enhanced benefit at Coastal Federal Credit Union

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Cell phone reimbursement of $40 per month

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Supportive and collaborative work environment