Commvault Administrator
Data Protection Engineer on a Commvault Managed Services team, providing day-to-day operational management of customers' Commvault backup environments — incident management, troubleshooting, monitoring, run books, and proposing Commvault solution improvements. Requires 5+ years in technical support or system administration with solid Commvault and backup expertise.
- Compensation
- Not disclosed
- Location
- Bengaluru
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- Not specified
- Posted
Must have
- BS Computer Science, Electrical Engineering or other technical degree or equivalent experience
- 5+ years of experience in Technical Support or System administration/operations
- Excellent diagnostic and troubleshooting skills
- Experience with modern Operating Systems, Networking Concepts, and Computer Security concepts
- Solid understanding of Commvault solutions
- Understanding of backup theory and design; backup and data management fundamentals
- Ability to apply ticket data, product documentation and other resources to research and resolve client technical issues
- Strong customer service/satisfaction ethic
- Excellent telephone etiquette, including strong verbal communication and listening skills
- Solid written communication skills
- Solid attention to detail
- Ability to learn new technologies quickly and leverage gained knowledge
- Able to work productively and autonomously, multi-task and prioritize in a high-volume, time-sensitive environment
- Enjoy working in a highly technical team environment
- Very well organized and able to effectively prioritize work
Nice to have
- Experience in Storage, Backup, or Infrastructure
Full description
Data Protection Engineer
The Opportunity
We have an outstanding opportunity for a Data Protection Engineer in our Commvault Managed
Services team. This team will interact directly with customers and customer environments to provide
day-to-day operational management of our customers Commvault solution. The ideal candidate will
have experience within the areas of incident management, ticket handling, release/changes,
performance monitoring, basic trouble shooting, run book management, infrastructure management
and technical process consistency.
What youll do
- Successfully interact with customers through phone and email as you solve their problems
- Troubleshoot and resolve complex customer issues
- Maintain case ownership and keep customers advised of progress on their issues by
contacting them periodically with updates.
- Consistently meet/exceed customer account needs; find opportunities to enhance delivery
of company service and support goals.
- Dedication to the success and satisfaction of our customers
- Work independently and as a team to come up with the best solutions to a customer
problem.
- Work remotely on enterprise level customers and dark sites
- Develop domain expertise of assigned Customers
- Exercise good judgment when working outside defined practices and procedures; accurately
close incidents for known errors without the need for functional customer concern; Increase
potential areas for improvement to standard operating procedures (SOPs) to team
leadership.
- Keep current on new releases, updates and changes to Customer Run Book content.
- Continually pursue ongoing training and development opportunities to advance skills and, in
turn, ability to effectively deliver to Customers.
- Maintain accuracy of all reports/audits and client documentation.
- Ensure journal entries to the CRM Database are accurate, concise and timely.
- Maintain an ongoing awareness of the Customer base and ensure delivery against
contractual obligations.
- Architect Commvault software solutions to address customer needs. Suggest these solutions
to the customer proactively in order to continuously expand and improve customer
deployment of Commvault.