Complex People and Culture Coordinator

EVEN Hotel Times Square South empowers guests to maintain healthy routines while traveling through thoughtfully designed guestrooms, fitness-focused amenities, and wellness-driven experiences. Crowne Plaza HY36 Midtown Manhattan delivers elevated comfort and productivity for business and leisure travelers alike, featuring modern accommodations, flexible meeting spaces, and exceptional service in the heart of Midtown. Hotel Indigo Lower East Side reflects the vibrant culture, history, and creativity of its neighborhood, offering guests a unique boutique hotel experience inspired by the local community.

Together, these three properties create a dynamic multi-property environment committed to delivering exceptional guest experiences, fostering an engaging workplace culture, and supporting operational excellence across multiple hotel brands.

JOB OVERVIEW:

Provide administrative and operational support to the People & Culture function across multiple hotel properties. This role supports recruiting, onboarding, employee records management, training coordination, employee relations administration, union-related documentation, and compliance activities, and helps plan and deliver colleague engagement, recognition, inclusion, and community impact programming across the complex, while serving as an initial point of contact for colleagues and managers.

DUTIES AND RESPONSIBILITIES:

• Act as primary point of contact for employees for routine inquiries regarding employment, policies, procedures, and payroll and/or benefits issues. Follow-up as needed to ensure resolution. Escalate serious matters to supervisor as needed.

• Coordinate the preparation of employee orientation, training sessions, and colleague engagement programs and events (see Talent Engagement, Inclusion & Impact below). May participate in presenting new employee orientation materials. Meet with new employees to review new hire paperwork for accuracy and completeness.

• Assist in the communication and administration of employee benefit programs; distribute information and forms to employees.

• Assist with the recruitment process which may include screening, routing, tracking, and filing of resumes and applications, scheduling interviews, processing background, employment verification and reference checks, writing and mailing correspondences to candidates, solicited resumes and/or applicants, maintain internal and external job posting sites, place advertisements, and enter applications, resumes, and hire information into system(s).

• Prepare a variety of correspondence, reports, and/or presentations which may include:

• Gathering and summarizing information from various sources

• Analysis and summary of data