Computer User Support Specialist – SME (Helpdesk Team / FSR) - (INSCOM)

COMPUTER USER SUPPORT SPECIALIST – SME (HELPDESK TEAM / FSR)

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team!

Job Summary

B&A is seeking a Computer User Support Specialist – SME (Helpdesk Team / FSR) to support the U.S. Army INSCOM Scalable GEOINT Architecture Contractor Manpower Equivalent (CME) Information Technology Support Services contract. The role supports Army GEOINT Office systems, software, security, and mission users. Primary duty location: Wiesbaden, Germany.

• Anticipated Award: January 2027
• Anticipated Start: January 11, 2027
• Period of Performance: 1 Base Year + 4 Option Years

Location

· Wiesbaden, Germany

Responsibilities

· Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.

· Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.

· Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.

· Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.

Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials.

Education and Experience

· 5+ years in user and field support

· Bachelor's degree or equivalent experience

· ITIL Foundation and CompTIA Security+ certifications

Security Clearance

· Active TS/SCI clearance, adjudicated within the last five (5) years

Physical & Work Environment Requirements

• Employees must be able to perform the essential functions of this position, with or without accommodation.
• Ability to remain stationary for extended periods while working at a computer.
• Frequently operate standard office equipment, including computers and telephones.
• Ability to communicate effectively in person, by telephone, video conference, and email.
• Occasionally move about the office and lift up to 20 pounds.
• Ability to work the assigned schedule with regular and reliable attendance.
• Ability to travel up to 10% as required.

More About B&A:

B&A delivers secure, innovative, and mission-critical IT solutions to support the United States Government across all three branches—Executive, Legislative, and Judicial—focused on National Security, Defense, and Intelligence. Our team of cleared professionals specializes in Agile DevSecOps, Cloud Migration and Modernization, Data Science and Analytics, Human Capital Management, Operations and Enablement, Application Transformation, All-Source Intelligence, Geospatial Production, Engineering and Integrated Services, and Cybersecurity.

Notable Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.