Concierge

Introducing Alamar Senior Living, an AgeWell Solvere Living managed senior living community, where we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives as part of the AgeWell Solvere Living family, offering a beautiful community and premier work atmosphere!

As a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

https://info.flclearinghouse.com

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as
defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community.

• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.

• Greets all visitors in a friendly, courteous, and professional manner.

• Screens and requires visitors to “sign in” at reception desk.

• Notifies Residents of visitors.

• Instructs Resident’s visitor according to Resident’s instructions.

• Receives and processes incoming mail.

• Accepts all outgoing mail/packages.

• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.

• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.

• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.

• Assists managers with various clerical responsibilities.

• Pages staff as necessary.

• Takes RSVPs for special functions, as necessary.

• Oversees sign-up for scheduled transportation.

• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.

• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.

• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.

• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.

• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.

• Requires considerable initiative and judgment.

• Must have word-processing and clerical skills.

• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.

• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.

• May be required to work on shifts other than the one for which hired.

• May be required to work extended hours (up to 16 hours per day).

• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.

• Could be subject to hostile and emotionally upset Residents due to mentalstatus.

• Background, criminal, and drug tests as required by HR policies and procedures.

• May be asked to submit to random drug test during employment.

• May have their picture taken and image used in social media or community advertising.

• May be video recorded from devices installed by families in residents’ apartments.