Conference Services Manager
- Compensation
- 75K–87.5K
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Junior
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Not specified
- Posted
Skills
Must have
- At least 1 year of manager or supervisory experience in conference center dining, hotel food and beverage, catering, or high-end hospitality operations.
- Previous experience leading dining operations within a conference center, hotel, corporate dining, or premier hospitality environment preferred.
- Strong financial, analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Advanced knowledge of Microsoft Excel, PowerPoint, and foodservice or hospitality management systems.
- Proven ability to lead teams, manage multiple events, and prioritize competing operational demands.
- Proactive mindset with the ability to anticipate client and guest needs.
- Commitment to the highest standards of integrity, professionalism, and ethical conduct.
- Exceptional customer service and relationship-management skills.
Full description
Position Title: Conference Services ManagerSalary: $75,000 - $87,500Other Forms of Compensation: Comprehensive Benefits Package
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !
Job Summary:
As a Conference Services Manager, you will lead the guest experience for a premier corporate dining and conference environment in Weehawken, NJ. This entry-level management role is responsible for delivering an elevated service experience that reflects the standards of a sophisticated corporate dining and meeting destination.
This role requires a strong focus on guest satisfaction, operational excellence, financial performance, and proactive service delivery.
This position requires an on-site presence five days per week. The call center operates from 8:00 a.m. through the evening, so flexibility to arrive early, stay late, and support events and special projects is required.
Key Responsibilities:
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Lead all conference center operations, including meeting breaks, receptions, catered events, executive dining, and specialty functions.
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Manage, coach, and develop coordinators and hourly service teams.
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Partner with Conference Services and support teams on timelines, room setups, and event logistics.
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Ensure all meetings and events are delivered with exceptional quality, professionalism, consistency, and attention to detail.
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Anticipate client and guest needs and provide proactive solutions throughout the event experience.
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Establish and maintain strong relationships with clients, vendors, purveyors, and internal stakeholders.
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Ensure compliance with company policies, food safety standards, sanitation requirements, and conference center operating procedures.
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Oversee staffing plans, scheduling, training, performance management, and departmental communications.
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Monitor guest feedback and lead service recovery efforts to ensure a consistently premier hospitality experience.
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Support local EMS booking tool administration, managing system configurations and site-level adjustments within defined permissions.