Connectivity & Network Technician

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

Joining Capgemini Engineering means becoming part of a dynamic and technically driven team, where your expertise in network infrastructure will make a real impact for our clients. As a 2nd Line Network Technician, you will play a key role in ensuring the stability, performance and continuity of enterprise network environments.

In this role you will play a key role in:

• Providing advanced 2nd line technical support to clients, managing and following up on incident tickets through to resolution.

• Diagnosing and resolving complex network incidents through structured troubleshooting across routing, switching and wireless environments.

• Acting as a direct point of contact for clients, analysing technical issues and delivering clear and effective solutions.

• Collaborating with internal 3rd line teams and other specialised areas to escalate and resolve complex network challenges.

• Monitoring and maintaining a thorough understanding of client network environments to ensure proactive issue identification and resolution.

YOUR PROFILE

• 3+ years of experience in telecommunications or enterprise network support, with hands-on expertise in Cisco and/or Huawei equipment.

• Solid knowledge of routing, switching and wireless technologies, with a strong ability to troubleshoot and resolve network incidents in 2nd line support contexts.

• Cisco CCNA certification (or equivalent) is required, demonstrating a formal and validated technical foundation in networking.

• Strong communication skills and a client-oriented mindset, with the ability to work collaboratively within cross-functional teams and manage multiple priorities effectively.

• A proactive and results-driven approach, with a genuine desire to learn, grow and take ownership of technical challenges.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment

• Enjoy a supportive atmosphere promoting work-life balance

• Hybrid work

• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities