Consumer & Community Bank, Digital Assets and Payments Strategy, Executive Director

The Consumer and Community Banking (CCB) Strategy team provides the opportunity to support strategic initiatives aligned with the bank’s overall business goals. Primarily under the Chase brand, Consumer & Community Banking (CCB) serves more than 84 million consumers and 7 million small businesses, with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Chase is the clear market leader in Consumer and Business Banking, as well as in Card. Customers engage with Chase across physical and digital channels, including the only branch network in all 48 contiguous states and #1 banking portal in the U.S.

As an Executive Director on the CCB Strategy team, you will drive the strategic vision and operational excellence for the Chase account-based payments and digital assets organizations. You will utilize your strong understanding of the retail banking industry, account-based payments, and digital assets / blockchain technologies to develop a high-level strategy and mobilize the organization toward strategic execution.

CCB Strategy collaborates with senior executives and cross-functional business partners to shape the strategic direction of the business, driving better decision making through business intuition rooted in data. Core focus areas include: (1) Partnering to define the near-term and long-term strategy for CCB and individual LOB/functional initiatives, (2) Serving as strategic advisors embedded within leadership teams, (3) Proactively evaluating our strategy per competitive, consumer, macroeconomic, and regulatory developments, (4) Red teaming to prioritize initiatives, funding, and resources effectively, (5) Catalyzing execution by reducing ambiguity and converging related efforts and (6) Communicating our strategy to Investors, the Operating Committee, and the Board of Directors.

Job responsibilities:

• Define and drive multi-year strategies for retail digital assets, blockchain solutions, and account-based payments strategies, ensuring alignment with overall business objectives
• Monitor market developments, regulatory shifts, and competitor activities to refine the product roadmap using data-driven insights
• Collaborate with key functional partners—including business, legal, compliance, controls, risk, and finance—to support and execute strategic initiatives
• Build and lead a high-performing team to drive activity and deliver results
• Provide regular updates and status reporting to senior stakeholders, ensuring transparency and alignment
• Act as project manager for significant deliverables, ensuring timely completion and quality outcomes
• Craft and deliver executive communications and presentations for senior leadership

Required qualifications, capabilities, and skills:

• Bachelor’s Degree
• Significant experience with a top-tier strategy or management consulting firm or internal consulting / corporate strategy, including managerial experience motivating and leading junior team members
• 10+ years of relevant experience, with a strong background in the digital assets industry
• Demonstrated experience in managing large, complex programs and strategic initiatives
• Proven ability to work with and influence a diverse set of stakeholders at the senior executive level
• Strong interpersonal skills and the ability to work collaboratively, developing strong partnerships with multiple levels of employees
• Demonstrated ability to handle multiple priorities and produce successful results in a fast-paced environment
• Executive presence and experience creating and delivering executive presentations in PowerPoint
• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint

Preferred qualifications, capabilities, and skills:

• MBA or post-graduate degree
• In-depth knowledge of digital assets, payments and related industries
• Experience creating compelling messages for various target demographics